Table 2

Health and Human Services’ Standards for Video Remote Interpreting

Video remote interpreting (VRI) shall be provided with a qualified interpreter for an individual with limited English proficiency. When using VRI, the health program or activity shall provide:
 Real-time, full-motion video and audio over a dedicated high-speed, wide-bandwidth video connection or wireless connection that delivers high-quality video images that do not produce lags, choppy, blurry, or grainy images, or irregular pauses in communication
 A sharply delineated image that is large enough to display the interpreter’s face and the participating patient’s face regardless of the patient’s body position
 A clear, audible transmission of voices
 Adequate training to users of the technology and other involved individuals so that they can quickly and efficiently set up and operate the video remote interpreting44