Table 1

Transactional and Personalized Aspects of Patient Care

Data gathering and entrySynthesizing data from diverse sources
Most preventive careaCustomizing care for individual patients
Guideline-based disease managementaAdjudicating competing needs of multiple conditions
Disease-specific patient educationNegotiating individual treatment plans and agreeing upon expected outcomes
Documentation of carePerforming procedures and managing complications
Coding, billing, and prior authorization tasksAdvocating for individual patients
  • a Some preventive care and guideline-based disease management require shared decision making (eg, screening for prostate cancer, choice of medication) and are therefore personalized care.