Table 1

Physician-Patient Communication Items

Instructions given to patients: “Thinking about the consultation which took place today, how good was the doctor at each of the following?^a Please put an ✗ in 1 box for each row.”
	Very good	Good	Neither good nor poor	Poor	Very poor	Doesn’t apply^b
Giving you enough time	□	□	□	□	□	□
Asking about your symptoms	□	□	□	□	□	□
Listening to you	□	□	□	□	□	□
Explaining tests and treatments	□	□	□	□	□	□
Involving you in decisions about your care	□	□	□	□	□	□
Treating you with care and concern	□	□	□	□	□	□
Taking your problems seriously	□	□	□	□	□	□

↵a Amended for physicians to read “How good were you at each of the following?” Items were also reworded, for example, “Giving the patient enough time.” Raters were asked, “Thinking about this consultation, how good was the …?”
↵b Considered to be uninformative for the purposes of our analysis.