Telephone Scripts Used to Request an Initial Appointment With a Primary Care Physician
| Patient Scenario | Script |
|---|---|
| Opening (both scenarios) | Hello? Is this Dr ____________ ’s office? (Omitted if stated explicitly by the person answering the telephone.) |
| Recent release from prison | Hi. I was just released from prison a few months ago and I need a family doctor for regular checkups. Is Dr _______________ accepting new patients? |
| Control | Hi. I need a family doctor for regular checkups. Is Dr _______________ accepting new patients? |