Trial and error in my quest to be a partner in my health care: A patient's story

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Authors' note

Presented here is the personal narrative of a cancer patient named Roxanne Goeltz, who has become quietly—but very—determined to be an actual, functioning, decision-making partner in the treatment of her disease, a thymoma that was first discovered in her chest cavity in July 2000. Keep in mind two factors as you read her story. First, Ms. Goeltz's brother (Mike) died in a hospital from what the health care literature would call an “unexpected adverse outcome” about 6 months before her journey

Hatlie

A fearful stranger to the healthcare sector when she became a frequent user 2 years ago, Goeltz clearly is now a sophisticated and creative partner. She is fully engaged in decision-making and holds the decisions made as her own. Physicians often worry that their patients don't fully consent to the treatment given them because they don't fully understand the risks. This is often a factor in malpractice litigation. Goeltz's healers don't have that worry.

When it comes to the complicated process

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References (4)

  • To err is human: building a safer health system

    (1999)
  • Crossing the quality chasm: a new health system for the 21st century

    (2001)
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