If the Joint Commission surveyor doesn't understand how your ED is compliant, what should you do?

ED Manag. 2005 Feb;17(2):1-3.

Abstract

You can disagree with a surveyor, but the disagreement should be handled privately and calmly. If what the surveyor is saying doesn't make sense, say, "Help me understand." Ask if it is a suggestion or a deviation from compliance. Contact the Standards Interpretation Group together. If all else fails, electronically submit clarifying evidence of standards compliance.

MeSH terms

  • Emergency Service, Hospital / standards*
  • Guideline Adherence*
  • Joint Commission on Accreditation of Healthcare Organizations*
  • Negotiating*
  • United States