Processes for effective communication in primary care

Ann Intern Med. 2005 Apr 19;142(8):709-14. doi: 10.7326/0003-4819-142-8-200504190-00039.

Abstract

Communication in the delivery of health care services occurs along 2 axes: between providers and patients and among several providers. In primary care, a principle objective in the provider-patient relationship is facilitating whole-person care, which is care provided in the context of family and community. In addition, primary care emphasizes communication between the primary care physician and other providers with the goal of integrated care, or care provided in the context of a patient's overall health care needs. However, considering both the U.S. health care delivery system and medical education programs, several obstacles interfere with the necessary processes of communication. This paper addresses those obstacles with a conceptual framework for effective communication in primary care. Recommendations propose formalizing requirements for the exchange of information among providers, enhancing communication training, disseminating information technology, and mitigating external factors that disrupt communication in primary care.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Case Management
  • Communication*
  • Continuity of Patient Care
  • Delivery of Health Care / organization & administration*
  • Delivery of Health Care, Integrated / organization & administration*
  • Primary Health Care / organization & administration*
  • United States