Relationship between clinical quality and patient experience: analysis of data from the english quality and outcomes framework and the National GP Patient Survey

NR Llanwarne, GA Abel, MN Elliott… - The Annals of Family …, 2013 - Annals Family Med
PURPOSE Clinical quality and patient experience are both widely used to evaluate the
quality of health care, but the relationship between these 2 domains remains uncertain. The …

Quality monitoring of physicians: linking patients' experiences of care to clinical quality and outcomes

TD Sequist, EC Schneider, M Anastario… - Journal of general …, 2008 - Springer
Background Physicians are increasingly asked to improve the delivery of clinical services
and patient experiences of care. Objective We evaluated the association between clinical …

Directing improvements in primary care patient experience through analysis of service quality

M Hudson Smith, D Smith - Health services research, 2018 - Wiley Online Library
Objective To examine the influence of dimensions of service quality on patient experience of
primary care. Data Sources/Study Setting Data from the national GP Patient Survey in …

[HTML][HTML] Perceptions of quality in primary health care: perspectives of patients and professionals based on focus group discussions

R Papp, I Borbas, E Dobos, M Bredehorst… - BMC family …, 2014 - Springer
Abstract Background The EUprimecare project-team assessed the perception of primary
health care (PHC) professionals and patients on quality of organization of PHC systems in …

Quality of care and patient satisfaction amongst Caucasian and non-Caucasian patients: a mixed-method study in Australia

S Alizadeh, M Chavan, H Hamin - International Journal of Quality & …, 2016 - emerald.com
Purpose–The purpose of this paper is to explore the key aspects of service quality within the
outpatient context. The secondary aim is to compare views on quality of health service by …

Combining multiple indicators of clinical quality: an evaluation of different analytic approaches

D Reeves, SM Campbell, J Adams, PG Shekelle… - Medical care, 2007 - journals.lww.com
Objective: To compare different methods of combining quality indicators scores to produce
composite scores that summarize the overall performance of health care providers. Methods …

Development of the Irish National patient perception of quality of care survey

J Sweeney, AM Brooks, A Leahy - International Journal for …, 2003 - academic.oup.com
Objectives. This study aimed to develop a methodology suitable for assessing patients'
perception of quality of care received in Irish hospitals nationwide. Setting. Thirteen acute …

Measuring patient satisfaction for the Quality and Outcomes Framework

M Hankins, A Fraser, A Hodson, C Hooley… - British Journal of General …, 2007 - bjgp.org
The general medical services (GMS) contract Quality and Outcomes Framework (QOF)
awards up to 70 points for measuring patient satisfaction with either the Improving Practices …

Experiencing health care service quality: through patients' eyes

S Schembri - Australian health review, 2014 - CSIRO Publishing
Objective The primary aim of the present study was to consider health care service quality
from the patients' perspective, specifically through the patient's eyes. Method A narrative …

Improving outpatient health care quality: understanding the quality dimensions

KF Ward, E Rolland, RA Patterson - Health Care Management …, 2005 - journals.lww.com
Based on literature review, we derive a set of dimensions that influence patient-perceived
health care quality. Utilizing outpatient survey data from 222 different physicians, we …