Leveraging Free-Form Comments to Assess and Improve Patient Satisfaction
This study employed a text-analysis methodology to identify themes within patient comments
and measure the relationship of those themes to patient satisfaction. Using these findings, a …
and measure the relationship of those themes to patient satisfaction. Using these findings, a …
Perfect ratings with negative comments: Learning from contradictory patient survey responses
This research explores why patients give perfect domain scores yet provide negative
comments on surveys. In order to explore this phenomenon, vendor-supplied in-patient …
comments on surveys. In order to explore this phenomenon, vendor-supplied in-patient …
Feasibility of real-time satisfaction surveys through automated analysis of patients' unstructured comments and sentiments
This article shows how sentiment analysis (an artificial intelligence procedure that classifies
opinions expressed within the text) can be used to design real-time satisfaction surveys. To …
opinions expressed within the text) can be used to design real-time satisfaction surveys. To …
Beyond HCAHPS: Analysis of patients' comments provides an expanded view of their hospital experiences
An important concern for health care professionals is that standardized patient surveys may
not fully capture all the topics that are important to patients. As a result, health care …
not fully capture all the topics that are important to patients. As a result, health care …
Using sentiment analysis to review patient satisfaction data located on the internet
AM Hopper, M Uriyo - Journal of health organization and …, 2015 - emerald.com
Purpose–The purpose of this paper is to test the usefulness of sentiment analysis and time-
to-next-complaint methods in quantifying text-based information located on the internet. As …
to-next-complaint methods in quantifying text-based information located on the internet. As …
Automated analysis of free-text comments and dashboard representations in patient experience surveys: a multimethod co-design study
C Rivas, D Tkacz, L Antao, E Mentzakis, M Gordon… - 2019 - discovery.ucl.ac.uk
BACKGROUND: Patient experience surveys (PESs) often include informative free-text
comments, but with no way of systematically, efficiently and usefully analysing and reporting …
comments, but with no way of systematically, efficiently and usefully analysing and reporting …
[HTML][HTML] Does what we write matter? Determining the features of high-and low-quality summative written comments of students on the internal medicine clerkship using …
Background Written comments by medical student supervisors provide written foundation for
grade narratives and deans' letters and play an important role in student's professional …
grade narratives and deans' letters and play an important role in student's professional …
Multisource feedback and narrative comments: polarity, specificity, actionability, and CanMEDS roles
Methods: Two sets of questions were tested with family physicians, medical and surgical
specialists, and their medical colleague and coworker respondents. One set asked …
specialists, and their medical colleague and coworker respondents. One set asked …
Patient satisfaction report paves way to improved care.
JE Turnbull, KM Luther - QRC advisor, 1996 - europepmc.org
In this article, the second in a two-part series, we show how a data-driven clinical model was
implemented to improve care using patient satisfaction reports. Last month, we outlined the …
implemented to improve care using patient satisfaction reports. Last month, we outlined the …
[HTML][HTML] Understanding patient satisfaction with received healthcare services: a natural language processing approach
K Doing-Harris, DL Mowery, C Daniels… - AMIA annual …, 2016 - ncbi.nlm.nih.gov
Important information is encoded in free-text patient comments. We determine the most
common topics in patient comments, design automatic topic classifiers, identify comments' …
common topics in patient comments, design automatic topic classifiers, identify comments' …