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Research ArticleOriginal ResearchA

Health Coaching by Medical Assistants to Improve Control of Diabetes, Hypertension, and Hyperlipidemia in Low-Income Patients: A Randomized Controlled Trial

Rachel Willard-Grace, Ellen H. Chen, Danielle Hessler, Denise DeVore, Camille Prado, Thomas Bodenheimer and David H. Thom
The Annals of Family Medicine March 2015, 13 (2) 130-138; DOI: https://doi.org/10.1370/afm.1768
Rachel Willard-Grace
1Department of Family and Community Medicine, University of California San Francisco, San Francisco, California
MPH
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  • For correspondence: willardr@fcm.ucsf.edu
Ellen H. Chen
1Department of Family and Community Medicine, University of California San Francisco, San Francisco, California
2Silver Avenue Family Health Center, San Francisco Department of Public Health, San Francisco, California
MD
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Danielle Hessler
1Department of Family and Community Medicine, University of California San Francisco, San Francisco, California
PhD, MS
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Denise DeVore
1Department of Family and Community Medicine, University of California San Francisco, San Francisco, California
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Camille Prado
1Department of Family and Community Medicine, University of California San Francisco, San Francisco, California
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Thomas Bodenheimer
1Department of Family and Community Medicine, University of California San Francisco, San Francisco, California
MD, MPH
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David H. Thom
1Department of Family and Community Medicine, University of California San Francisco, San Francisco, California
MD, PhD
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The Article in Brief

Health Coaching by Medical Assistants to Improve Control of Diabetes, Hypertension, and Hyperlipidemia in Low-Income Patients: A Randomized Controlled Trial

Rachel Willard-Grace , and colleagues

Background Health coaching can give people with chronic illnesses the knowledge, skills, and confidence to manage their conditions. This study tests the effectiveness of health coaching by medical assistants to improve indicators of health among low-income patients with uncontrolled diabetes, high blood pressure, and high cholesterol levels.

What This Study Found Health coaching by medical assistants is a promising way to improve indicators of health for people with common chronic conditions. In this study, almost twice as many patients who received health coaching achieved their diabetes goals. At the larger study site, health coached patients were more likely to achieve their cholesterol goals. There was no significant difference in the proportion of patients meeting their blood pressure goals.

Implications

  • Medical assistants can successfully serve as health coaches to improve health indicators for some common chronic conditions.
  • The medical assistant health coaching model may help solve barriers of time, resources and cultural concordance faced by many primary care practices seeking to implement self-management support.

  View article

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