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Such an interesting article! And it illustrates cultural changes that are so uncommon now. How many of us in family medicine can point to 40 years of care in the same neighborhood, let alone be able to have a responsive colleague to transfer that care to! And one of the most valuable is that the patients who were knowledgeably transferred are among those with the most complex and strife-ridden lives. Here could be a "graduation wish" for new entrants to medical practice: "May you receive a wealth of warm and humane information about the people you will care for." Our society would be well served if each person felt well heard through this kind of process.