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I read the article with great interest as a faculty member in a similar academic institution and have been thinking about tackling this ever-increasing non-visit work. The findings are not surprising and we are seeing the similar trend in our institution. I have questions for the authors. 1. What is the definition of aFTE? aFTE includes any administrative time or scholarly time? 2. What is the definition of panel in this study? Does the panel definition include advanced features such as non-visit communication to be included in the criteria to remain in the PCP panel? What is the visit requirement to be remain on the panel? 18 months? 36 months?. I ask since the panel per one aFTE looks much higher compared to what we see in my institution or in Oregon. (more around 1200-1500). 3. Does aFTE have any time built in to do non-visit work? I ask since the article mentions 45% of the population is in the capitated model. Again thank you for the great article. Very relevant to our work.