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Paramount focus on the clinician-patient relationship Individualized access to care and information at all times Knowledge-based care is the standard Individuals control their own care to the extent that each individual desires Minimal waiting for all involved in the processes of care Seamless transfer and communication of information and coordination of care Financial performance sufficient to ensure unhindered viability Patient and practice management will be based on real-time data, including measures of process, satisfaction, finance, outcomes, and epidemiology Continual improvement and waste reduction in all processes and services Individual health linked to broader community health A model work environment