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DiscussionReflections

The Critical Role of Clerks in the Patient-Centered Medical Home

Samantha L. Solimeo, Greg L. Stewart and Gary E. Rosenthal
The Annals of Family Medicine July 2016, 14 (4) 377-379; DOI: https://doi.org/10.1370/afm.1934
Samantha L. Solimeo
1VISN 23 Patient Aligned Care Team Demonstration Lab, and Center for Comprehensive Access & Delivery Research and Evaluation (CADRE), Iowa City VA Health Care System, Iowa City, Iowa
2Division of General Internal Medicine, Department of Internal Medicine, Carver College of Medicine, University of Iowa, Iowa City, Iowa
PhD, MPH
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  • For correspondence: samantha.solimeo@va.gov
Greg L. Stewart
1VISN 23 Patient Aligned Care Team Demonstration Lab, and Center for Comprehensive Access & Delivery Research and Evaluation (CADRE), Iowa City VA Health Care System, Iowa City, Iowa
3Tippie College of Business, University of Iowa, Iowa City, Iowa
PhD
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Gary E. Rosenthal
1VISN 23 Patient Aligned Care Team Demonstration Lab, and Center for Comprehensive Access & Delivery Research and Evaluation (CADRE), Iowa City VA Health Care System, Iowa City, Iowa
2Division of General Internal Medicine, Department of Internal Medicine, Carver College of Medicine, University of Iowa, Iowa City, Iowa
MD
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Article Information

vol. 14 no. 4 377-379
DOI 
https://doi.org/10.1370/afm.1934
PubMed 
27401428

Published By 
The Annals of Family Medicine
Print ISSN 
1544-1709
Online ISSN 
1544-1717
History 
  • Received for publication September 8, 2015
  • Revision received January 22, 2016
  • Accepted for publication February 9, 2016
  • Published online July 11, 2016.

Copyright & Usage 
© 2016 Annals of Family Medicine, Inc.

Author Information

  1. Samantha L. Solimeo, PhD, MPH1,2⇑,
  2. Greg L. Stewart, PhD1,3 and
  3. Gary E. Rosenthal, MD1,2
  1. 1VISN 23 Patient Aligned Care Team Demonstration Lab, and Center for Comprehensive Access & Delivery Research and Evaluation (CADRE), Iowa City VA Health Care System, Iowa City, Iowa
  2. 2Division of General Internal Medicine, Department of Internal Medicine, Carver College of Medicine, University of Iowa, Iowa City, Iowa
  3. 3Tippie College of Business, University of Iowa, Iowa City, Iowa
  1. CORRESPONDING AUTHOR: Samantha L. Solimeo, PhD, MPH, Department of Veterans Affairs, CADRE (152), Iowa City VA HCS, 601 Highway 6 West, Iowa City, IA 52246, samantha.solimeo{at}va.gov

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The Annals of Family Medicine: 14 (4)
The Annals of Family Medicine: 14 (4)
Vol. 14, Issue 4
July/August 2016
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The Critical Role of Clerks in the Patient-Centered Medical Home
Samantha L. Solimeo, Greg L. Stewart, Gary E. Rosenthal
The Annals of Family Medicine Jul 2016, 14 (4) 377-379; DOI: 10.1370/afm.1934

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The Critical Role of Clerks in the Patient-Centered Medical Home
Samantha L. Solimeo, Greg L. Stewart, Gary E. Rosenthal
The Annals of Family Medicine Jul 2016, 14 (4) 377-379; DOI: 10.1370/afm.1934
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  • Article
    • Abstract
    • INTRODUCTION
    • CLERKS IN THE VETERANS HEALTH ADMINISTRATION EXPERIENCE
    • OPTIMIZE PCMH BY INVESTING IN CLERKS
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Subjects

  • Methods:
    • Qualitative methods
  • Other research types:
    • Professional practice
  • Other topics:
    • Organizational / practice change
    • Patient-centered medical home

Keywords

  • patient-centered medical home
  • primary care
  • implementation
  • receptionists
  • team-based care

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