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Research ArticleInnovations in Primary Care

Utilizing Medical Assistants to Manage Patient Portal Messages

Jennifer N. Lee, Laura Kurash, Max Yang and Joseph Teel
The Annals of Family Medicine May 2024, 22 (3) 261; DOI: https://doi.org/10.1370/afm.3105
Jennifer N. Lee
1Department of Family Medicine and Community Health, University of Pennsylvania, Philadelphia, Pennsylvania
2Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania
MD
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  • For correspondence: Jennifer.lee2@pennmedicine.upenn.edu
Laura Kurash
1Department of Family Medicine and Community Health, University of Pennsylvania, Philadelphia, Pennsylvania
2Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania
MD
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Max Yang
2Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania
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Joseph Teel
1Department of Family Medicine and Community Health, University of Pennsylvania, Philadelphia, Pennsylvania
2Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania
MD, FAAFP
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Article Information

vol. 22 no. 3 261
DOI 
https://doi.org/10.1370/afm.3105
PubMed 
38806276

Published By 
The Annals of Family Medicine
Print ISSN 
1544-1709
Online ISSN 
1544-1717
History 
  • Received for publication October 2, 2023
  • Revision received December 16, 2023
  • Accepted for publication January 16, 2024
  • Published online May 28, 2024.

Copyright & Usage 
© 2024 Annals of Family Medicine, Inc.

Author Information

  1. Jennifer N. Lee, MD1,2⇑,
  2. Laura Kurash, MD1,2,
  3. Max Yang2 and
  4. Joseph Teel, MD, FAAFP1,2
  1. 1Department of Family Medicine and Community Health, University of Pennsylvania, Philadelphia, Pennsylvania
  2. 2Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania
  3. 5Penn Medicine, University of Pennsylvania, Philadelphia, Pennsylvania
  1. Corresponding author Jennifer N. Lee, Dept of Family Medicine and Community Health, University of Pennsylvania, 3737 Market St, 9th Floor, Philadelphia, PA 19104, Jennifer.lee2{at}pennmedicine.upenn.edu

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Aug 202403210
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Oct 202403513
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Jan 202502611
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The Annals of Family Medicine: 22 (3)
The Annals of Family Medicine: 22 (3)
Vol. 22, Issue 3
May/June 2024
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Utilizing Medical Assistants to Manage Patient Portal Messages
Jennifer N. Lee, Laura Kurash, Max Yang, Joseph Teel
The Annals of Family Medicine May 2024, 22 (3) 261; DOI: 10.1370/afm.3105

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Utilizing Medical Assistants to Manage Patient Portal Messages
Jennifer N. Lee, Laura Kurash, Max Yang, Joseph Teel
The Annals of Family Medicine May 2024, 22 (3) 261; DOI: 10.1370/afm.3105
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Subjects

  • Other research types:
    • Professional practice
  • Core values of primary care:
    • Coordination / integration of care
  • Other topics:
    • Health informatics
    • Quality improvement
    • Communication / decision making

Keywords

  • patient medical advice requests (PMAR)
  • certified medical assistants (CMA)
  • workflow management
  • team-based care
  • patient communication
  • patient portal

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