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Research ArticleOriginal Research

Long-Term Clinical Outcomes of Care Management for Chronically Depressed Primary Care Patients: A Report From the Depression in Primary Care Project

Michael S. Klinkman, Sabrina Bauroth, Stacey Fedewa, Kevin Kerber, Julie Kuebler, Tanya Adman and Ananda Sen
The Annals of Family Medicine September 2010, 8 (5) 387-396; DOI: https://doi.org/10.1370/afm.1168
Michael S. Klinkman
MD, MS
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Sabrina Bauroth
MSW
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Stacey Fedewa
MPH
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Kevin Kerber
MD
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Julie Kuebler
CNP
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Tanya Adman
MSW
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Ananda Sen
PhD
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  • Feasibility of Care Management in Independent Primary Care Practices
    James M Gill
    Published on: 22 February 2016
  • Clinical Progress But Still Many Questions About Care Management
    Herbert C. Schulberg, Ph.D.
    Published on: 05 October 2010
  • suicide monitoring
    Michael S Klinkman
    Published on: 28 September 2010
  • extending the model to support the PCMH
    Michael S Klinkman
    Published on: 27 September 2010
  • Screening for Suicide cannot be ignored
    Charles Schwartz
    Published on: 27 September 2010
  • Care management for real world depression in primary care
    Neil Korsen
    Published on: 18 September 2010
  • Depression in Primary Care
    Hillary R. Bogner
    Published on: 17 September 2010
  • Published on: (22 February 2016)
    Page navigation anchor for Feasibility of Care Management in Independent Primary Care Practices
    Feasibility of Care Management in Independent Primary Care Practices
    • James M Gill, Newark, USA

    This article by Dr. Klinkman and colleagues provides an excellent demonstration of the value of care management programs for depression in primary care. The study confirms what previous studies have found - having a nurse or other professional track and contact patients, assess symptoms and work collaboratively with the primary care physician - improves outcomes. The fact that this study was not a randomized controlle...

    Show More

    This article by Dr. Klinkman and colleagues provides an excellent demonstration of the value of care management programs for depression in primary care. The study confirms what previous studies have found - having a nurse or other professional track and contact patients, assess symptoms and work collaboratively with the primary care physician - improves outcomes. The fact that this study was not a randomized controlled trial, but rather a more naturalistic study, adds validity to the notion that this system has value in typical primary care practices.

    This study also demonstrates several of the components of the Patient Centered Medical Home (PCMH) model, including a team-based approach to care, proactive chronic disease management, use of registries and other data systems, and enhanced access for patients through telephone encounters. 1 In fact, some would argue that these PCMH components are even more important for depression care, since depression and other mental health conditions are more complex and suffer from a greater lack of care coordination than do other common chronic conditions. 2

    So why are these collaborative care models not already the predominant model for depression management in primary care practices? I would argue that the primary barriers are lack of resources and financing. Most primary care still occurs in small independent practices, 3 which usually do not have access to the care management systems demonstrated in this study and cannot afford to develop on their own. In the study by Klinkman, et. al., physicians were offered reimbursement for the time they spent communicating with care managers. But it seems that these reimbursements were small. In order to compensate for a physician’s time, reimbursement should represent full payment for time (which would likely translate to $30-50 for a 10 minute communication), rather than token reimbursment. Also, the physicians in this study did not need to pay for the care managers or other components of the care management process. Making this program feasible in private practices would require either a fee-for-service reimbursement or a large care coordination fee. Some insurance companies do offer these reimbursements. For example, in our state of Delaware, the Blue Cross/Blue Shield plan reimburses $10-15 for a documented telephone follow-up after a depression diagnosis. However, this level of reimbursement is inadequate to support the cost of the program, and most insurers do not offer even this.

    So making this model the predominant model in primary care will require a change in reimbursement structures to pay for the resources that are necessary to improve care. This is true for depression care management as it is for most aspects of the PCMH. As was suggested in TransforMED’s National Demonstration Project, the PCMH will be difficult to achieve without payment reform. 4 Hopefully the findings of this study can help to convince insurers to develop such changes in physician payment.

    1. Robert Graham Center. The Patient Centered Medical Home History, Seven Core Features, Evidence and Transformational Change: Center for Policy Studies in Family Medicine and Primary Care November 2007. 2. Crabtree BF, Nutting PA, Miller WL, Stange KC, Stewart EE, Jaen CR. Summary of the National Demonstration Project and recommendations for the patient-centered medical home. Annals of Family Medicine. 2010;8 Suppl 1:S80-90. 3. Schoen C, Osborn R, Doty M, Squires D, Peugh J, Applebaum S. A survey of primary care physicians in 11 countries 2009; perspectives on, care, cost, and experiences. Health Affairs. Vol 28; 2009:w1171-w1183. 4. Stewart EE, Nutting PA, Crabtree BF, Stange KC, Miller WL, Jaen CR. Implementing the patient-centered medical home: observation and description of the national demonstration project. Annals of Family Medicine. 2010;8 Suppl 1:S21-32.

    Competing interests:   None declared

    Show Less
    Competing Interests: None declared.
  • Published on: (5 October 2010)
    Page navigation anchor for Clinical Progress But Still Many Questions About Care Management
    Clinical Progress But Still Many Questions About Care Management
    • Herbert C. Schulberg, Ph.D., White Plains, USA
    • Other Contributors:

    Dr. Klinkman and his colleagues are to be commended for conducting one of the multi-faceted Depression in Primary Care (DPC) projects sponsored by the Robert Wood Johnson (RWJ) Foundation, and for being among the few such research groups to analyze and report their findings in meaningful detail. The RWJ-sponsored DPCs were not designed as randomized controlled trials, but rather were intended to capture needed patient and...

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    Dr. Klinkman and his colleagues are to be commended for conducting one of the multi-faceted Depression in Primary Care (DPC) projects sponsored by the Robert Wood Johnson (RWJ) Foundation, and for being among the few such research groups to analyze and report their findings in meaningful detail. The RWJ-sponsored DPCs were not designed as randomized controlled trials, but rather were intended to capture needed patient and programmatic information of both the quantitative and qualitative types. Klinkman, et al detail the virtues and limitations of this complex research strategy. The reader is then left to weigh the merits and biases of outcome findings generated in this manner. We agree with the authors that sustained clinical remission is produced by applications of the Clinical Care Model and that its outcome is superior to that achieved by the primary care physician’s Usual Care. We are then left with the following two questions: (1) Which elements of Care Management are particularly therapeutic, and which can be omitted without impairing the model’s effectiveness? (2) Approximately half of the patients provided depression care management failed to remit at each of the three follow-up assessments. What interventions do we now design for them?

    Competing interests:   None declared

    Show Less
    Competing Interests: None declared.
  • Published on: (28 September 2010)
    Page navigation anchor for suicide monitoring
    suicide monitoring
    • Michael S Klinkman, Ann Arbor, MI USA

    I'd like to thank Dr. Schwartz for raising the important issue of monitroring for suicidality in depressed patients. His comment also allows me to clarify some details of our protocol that did not make it to print.

    We were indeed constrained by University of Michigan Health System legal counsel at the outset of the study from including the ninth item on the PHQ on our outcome monitoring package. This was dec...

    Show More

    I'd like to thank Dr. Schwartz for raising the important issue of monitroring for suicidality in depressed patients. His comment also allows me to clarify some details of our protocol that did not make it to print.

    We were indeed constrained by University of Michigan Health System legal counsel at the outset of the study from including the ninth item on the PHQ on our outcome monitoring package. This was decided on the grounds that "it is possible that a positive answer on [the ninth item] might not be immediately addressed if the patient completes the PHQ via IVR call", although an automated protocol was in place to notify care managers if this occurred. The decision was made over the objections of all study personnel, and our own arguments were not unlike those submitted by Dr. Schwartz. Later in the study we were allowed to add the ninth item back in to our outcome monitoring protocol and did so.

    We regret that we did not have sufficient space in the manuscript to describe all the details of the care process. Here they are. Clinically, suicidality for program enrollees was monitored carefully. Care managers assessed for suicidal thoughts during calls, although this was not standardized as it is with the PHQ-9, and care managers were trained to notify referrring clinicians immediately for concerns of suicidality. These occurrences were tracked. This process closely followed the STAR*D protocol for suicidality assessment and notification, and was approved by our institution's IRB. Primary care clinicians also carried out suicidality assessment during routine care as they would for all their depressed patients. One of the educational interventions delivered to study clinicians was a brief primer on suicidal assessment, distributed through the M-DOCC newsletter.

    In the end we did not include the ninth PHQ item in our analyses, as it was available for only some enrollees. Over the full term of the study, we identified only 2 occasions on which the care manager needed to immediately contact the referring clinician for suicidal concern, although there were many occasions on which care managers contacted referring clinicians with concerns about increasing severity of depressive symptoms.

    I agree with Dr. Schwartz that clinicians - and care support programs - need to monitor for suicidal ideation, Our experience with our own legal experts highlights the fact that medicolegal constraints can work at cross -purposes to good patient care in this area. I hope that era is behind us.

    Competing interests:   None declared

    Show Less
    Competing Interests: None declared.
  • Published on: (27 September 2010)
    Page navigation anchor for extending the model to support the PCMH
    extending the model to support the PCMH
    • Michael S Klinkman, Ann Arbor, MIchigan USA

    Thanks to Drs Korsen and Bogner for their comments on our study. The common thread in both comments is the potential for this type of depression care support to extend to other chronic health problems, to address multimorbidity, and to eventually be a core part of the patient- centered medical home.

    I agree completely. We developed the MDOCC program to test this model of flexible, efficient care support for a...

    Show More

    Thanks to Drs Korsen and Bogner for their comments on our study. The common thread in both comments is the potential for this type of depression care support to extend to other chronic health problems, to address multimorbidity, and to eventually be a core part of the patient- centered medical home.

    I agree completely. We developed the MDOCC program to test this model of flexible, efficient care support for a single identified condition, but our plan has always been to extend the model to cover other chronic problems once we demonstrated effectiveness and achieved sustainability. We think we have shown effectiveness, but sustainability has been a real challenge. It has proven exceedingly difficult in our setting to find operational support for a program that in essence is paid for by practices while benefits accrue to insurers and employers. Despite pay-for-performance contracting and growing interest in PCMH in Michigan, the parties have until now not been in alignment.

    We are now seeing things open up. We are beginning two demonstrations of a more comprehensive care support program, one in our academic health system and one in a nearby community. Both are supported by a coalition of insurers and health systems, and the community program is seen as a cornerstone of a more comprehensive approach to build a community-based accountable care organization. So, for us at least, there may be a tipping-point coming soon. Our challenge in these demonstrations - and I believe the next real challenge for the field - will be to learn the balance between disease-specific care support (still useful for some patients) and more general care support, to learn how to integrate both into the workflow of primary care practices, and above all, to keep this as simple as possible for both patients and providers.

    Competing interests:   None declared

    Show Less
    Competing Interests: None declared.
  • Published on: (27 September 2010)
    Page navigation anchor for Screening for Suicide cannot be ignored
    Screening for Suicide cannot be ignored
    • Charles Schwartz, Bronx, NY

    I was appalled to see this depression study forgo suicide screening, gutting the PHQ9 and concocting their own instrument, "the PHQ8... omitting the ninth (self harm) item, which we were legally constrained from asking early in the study," without clearly stating that they screened or monitored for suicidal ideation in any other way.

    I'd rather not screen for suicidal ideation either. In fact, the entire field...

    Show More

    I was appalled to see this depression study forgo suicide screening, gutting the PHQ9 and concocting their own instrument, "the PHQ8... omitting the ninth (self harm) item, which we were legally constrained from asking early in the study," without clearly stating that they screened or monitored for suicidal ideation in any other way.

    I'd rather not screen for suicidal ideation either. In fact, the entire field of psychiatry shares this universal (countertransference) as clearly indicated by making suicide the 9th and last DSM criteria, implicitly colluding with clinicians who are "too busy" to ask all nine questions. Furthermore, I am sure our risk managers and legal departments would like us to stay as far away from potential mortality as possible.

    Protecting and helping our patients is, however, our mission. Studies have shown that as many as 15% of patients with severe depression lasting at least 1 month eventually die by suicide. They have also shown us that a remarkable percentage of patients who kill themselves come to see physicians in the preceding month (Murphy Ann Int Med 1975, Hirschfeld NEJM 1997, Goldman Psychiatry for Primary Care Physicians 1998). And studies have allayed our irrational concern that we will put the idea of suicide in patients’ heads by asking, including our impressionable adolescents (Gould JAMA 2005).

    I cannot imagine that the authors failed to screen and monitor for suicidal ideation, but they certainly left their audience with that impression.

    Charles E. Schwartz, MD Associate Professor, Psychiatry, Medicine, Family Medicine Albert Einstein College of Medicine Bronx, NY

    Competing interests:   None declared

    Show Less
    Competing Interests: None declared.
  • Published on: (18 September 2010)
    Page navigation anchor for Care management for real world depression in primary care
    Care management for real world depression in primary care
    • Neil Korsen, Portland, ME, United States

    Dr. Klinkman and his colleagues make an important contribution to what is known about care management for depression by demonstrating that a low intensity care management intervention offered to an unselected population of patients with depression, many of whom have chronic depression and comorbid medical or mental health conditions, can lead to clinical improvement.

    One interesting aspect of this study is tha...

    Show More

    Dr. Klinkman and his colleagues make an important contribution to what is known about care management for depression by demonstrating that a low intensity care management intervention offered to an unselected population of patients with depression, many of whom have chronic depression and comorbid medical or mental health conditions, can lead to clinical improvement.

    One interesting aspect of this study is that it reinforces the fact that people with complicated, chronic depression are being seen and treated in primary care. As primary care moves towards a team-based medical home model, it is important to include mental health clinicians and care managers as members of these teams to ensure that primary care practices have the resources needed to care for this population.

    Neil Korsen, MD, MSc

    Competing interests:   None declared

    Show Less
    Competing Interests: None declared.
  • Published on: (17 September 2010)
    Page navigation anchor for Depression in Primary Care
    Depression in Primary Care
    • Hillary R. Bogner, Philadelphia, US

    I applaud the authors for their work “Long-term Clinical Outcomes of Care Management for Chronically Depressed Primary Care Patients: A Report from the Depression in Primary Care Project.” Interventions such as this one which include participants with a range of depressive symptoms reflecting the concept of the relapsing, remitting nature of depression in primary care are extremely important. The outcomes the authors re...

    Show More

    I applaud the authors for their work “Long-term Clinical Outcomes of Care Management for Chronically Depressed Primary Care Patients: A Report from the Depression in Primary Care Project.” Interventions such as this one which include participants with a range of depressive symptoms reflecting the concept of the relapsing, remitting nature of depression in primary care are extremely important. The outcomes the authors report including improved rates of clinical remission at 18 months and a mean improvement in reduced-function days are exciting. Even more exciting perhaps is that the methods developed in this project could be utilized for the management of other chronic conditions. An integrated approach to improving treatment for depression and other chronic medical conditions might further facilitate its deployment in real world practices with limited resources and competing demands. We have found that integrating treatment for depression and other chronic medical conditions such as hypertension was successful in improving patient outcomes for both conditions.

    Competing interests:   None declared

    Show Less
    Competing Interests: None declared.
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The Annals of Family Medicine: 8 (5)
The Annals of Family Medicine: 8 (5)
Vol. 8, Issue 5
1 Sep 2010
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Long-Term Clinical Outcomes of Care Management for Chronically Depressed Primary Care Patients: A Report From the Depression in Primary Care Project
Michael S. Klinkman, Sabrina Bauroth, Stacey Fedewa, Kevin Kerber, Julie Kuebler, Tanya Adman, Ananda Sen
The Annals of Family Medicine Sep 2010, 8 (5) 387-396; DOI: 10.1370/afm.1168

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Long-Term Clinical Outcomes of Care Management for Chronically Depressed Primary Care Patients: A Report From the Depression in Primary Care Project
Michael S. Klinkman, Sabrina Bauroth, Stacey Fedewa, Kevin Kerber, Julie Kuebler, Tanya Adman, Ananda Sen
The Annals of Family Medicine Sep 2010, 8 (5) 387-396; DOI: 10.1370/afm.1168
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