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Research ArticleOriginal Research

Effect of Closure of a Local Safety-Net Hospital on Primary Care Physicians’ Perceptions of Their Role in Patient Care

Kara Odom Walker, Robin Clarke, Gery Ryan and Arleen F. Brown
The Annals of Family Medicine November 2011, 9 (6) 496-503; DOI: https://doi.org/10.1370/afm.1317
Kara Odom Walker
MD, MPH, MSHS
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  • For correspondence: odomwalkerk@fcm.ucsf.edu
Robin Clarke
MD
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Gery Ryan
PhD
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Arleen F. Brown
MD, PhD
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    Figure 1

    Recruitment process.

  • Figure 2
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    Figure 2

    Effects on physicians and development of themes.

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    • View popup
    Table 1

    Characteristics of Participating Primary Care Physicians

    Practice Settinga
    CharacteristicTotal (N=42)Underserved (n=21)Nonunderserved (n=21)
    Age, y48±1250±1446±10
    Female45 (19)43 (9)48 (10)
    Marital status
      Married60 (25)57 (12)62 (13)
      Single19 (8)29 (6)10 (2)
      Divorced10 (4)10 (2)10 (2)
      Other11 (5)4 (1)18 (4)
    Income distribution
      <$100K7 (3)5 (1)10 (2)
      $100K-$149K26 (11)24 (5)28 (6)
      $150K-$199K33 (14)38 (8)28 (6)
      $200K-$249K21 (9)19 (4)24 (5)
      ≥$250K12 (5)14 (3)10 (2)
    Medical education
      California69 (29)71 (15)67 (14)
      Public76 (32)81 (17)71 (15)
    Residency training in California69 (29)67 (14)71 (15)
    Specialty distribution
      Family medicine48 (20)52 (11)43 (9)
      Internal medicine31 (13)19 (4)43 (9)
      Pediatrics17 (7)24 (5)9 (2)
      Other primary care5 (2)5 (1)5 (1)
    Practice setting
      Staff model HMO/Kaiser26 (11)10 (2)43 (9)
      Community/public clinic31 (13)62 (13)0 (0)
      University21 (9)10 (2)33 (7)
      Private practice21 (9)19 (4)24 (5)
    No. reporting they were affected by closure28199
    Distance from closed hospital, miles14.29.119.4
    No. of themes per physician1.973.01.67
    • HMO=health maintenance organization.

    • Note: Values are expressed as number, mean (±SD), or percent (no.).

    • ↵a No statistically significant differences were seen between physicians in underserved and nonunder-served settings, except for practice setting, using χ2 tests (P <.05).

    • View popup
    Table 2

    Sample Quotations by Primary Care Physicians in Underserved and Nonunderserved Settings

    Theme and SubthemeSample Quotations
    Physicians in Underserved SettingsPhysicians in Nonunderserved Settings
    Changes to local and regional health care system capacity
      Inpatient care over capacity“Now everybody has to be transported who needs to be admitted, because we don’t have any inpatient facilities per se.”—
      Emergency department overcrowding“…we don’t have emergency room, we only have the urgent care that is very limited.”“You’re seeing more uninsured patients that are affected…. They tend to be sicker because they’re not getting any care anywhere. You know, an emergency room is an emergency room.”
      Decreased access to specialists“And even though the hospital here is now called a multiambulatory care center, especially in pediatrics, some of the specialty services we were providing we’re not providing anymore, because they moved them out of the hospital.”—
      Decreased access to elective surgery“I mean, even before closures, sometimes elective surgery, you’d have to wait a year before you had your surgery, so I don’t know that it’s worse than that now. I mean, that’s pretty bad.”“I said I didn’t have access of some specialty and somebody made the comment to me, well, you can just refer them over to UCLA. I though, what a naïve comment. Many of these people don’t have cars. They walked to the facility because that was their community backstop.”
    Difficulty for patients in navigating system of care
      Greater delays in care“That’s because they’re coming to [clinic] into emergency care. They’re coming to us bleeding and they’re coming to us where they should actually be going 911 and going to actual emergency rooms but they prefer to come to us lots of times.““…waiting times, so people are getting put off longer and longer times before they actually get authorized for surgical care. They just wait longer and then they get sicker.”
      Poorer access and lower quality of care“The fact that [the hospital closed] is also going to affect in terms of whether these people get their care. I mean where are people going to go? So, it’s going to be these ‘safety-nets’ that actually take them. The problem is the safety-nets are bursting….”“What we have seen has been a sharp increase in our volume because with County services—not just hospitals, but County services in general being cut back—a lot of [patients] have a lot fewer resources…. And there’s fewer places for them to go.”
    Workforce and training changes
      Loss of training sites and faculty“There’s no teaching. Recently they cut off even teaching to medical students.”“The residents are maybe a little bit busier because they’re taking a few more patients… the patients always present learning opportunities for the residents, so I don’t think that it’s a negative thing.”
      Workforce relocated“Then, when the hospital closed last summer, there was a huge exodus. Charles Drew University’s faculty, the practicing faculty completely disappeared…. I don’t think anybody appreciated… how valuable that medical staff was.”—
    • View popup
    Table 3

    Frequency of Themes Among Physicians Overall and by Practice Setting and Distance From Closed Hospital

    SettingDistance
    Theme and SubthemeTotal (N=42)Underserved (n=21)Nonunderserved (n=21)≤12 Miles (n=17)>12 Miles (n=25)
    Changes to local and regional health care system capacity241681410
    Within the local area16124115
      Inpatient care over capacity54132
      Emergency department overcrowding44040
      Decreased access to specialists107373
      Decreased access to elective surgery55041
    Outside the local area158796
      Inpatient care over capacity74334
      Emergency department overcrowding105573
      Decreased access to specialists22011
      Greater difficulty with primary care linkages44022
    Difficulty for patients in navigating system of care119265
    Greater delays in care65142
    Poorer access and lower quality of care76134
    Workforce and training changes1514187
    Loss of training sites and faculty109164
    Workforce relocated87144
    No impact14212410
    • Notes: Values are numbers of physicians. Numbers were tabulated from the total number of physicians who stated a quotation within the theme or subtheme.

Additional Files

  • Figures
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  • The Article in Brief

    Effect of Closure of a Local Safety-Net Hospital on Primary Care Physicians' Perceptions of Their Role in Patient Care

    Kara Odom Walker , and colleagues

    Background In recent decades, large urban public hospitals, also known as safety-net hospitals, have closed in several major US cities. Previous research has shown that, following these closures, minority, elderly, and uninsured populations are at risk for poorer access and health outcomes. This study assesses the effects of a safety-net hospital closure on local primary care doctors.

    What This Study Found The hospital closure had some effect on 67% of primary care doctors and their practices, including (1) reduced local access to specialist consultations, direct hospital admissions, and timely emergency room evaluation; (2) more patient delays in care and worse health outcomes resulting from poor patient understanding of the health care system changes; and (3) loss of colleagues and opportunities to teach residents and medical students. The impact of the closure was felt by doctors more than 20 miles away from the hospital.

    Implications

    • It is important to anticipate and address the challenges raised in this study, particularly as safety-net hospitals and primary care practices work to create effective medical homes to improve quality of care for underserved and uninsured populations
    • The authors suggest that primary care physicians be informed and consulted when a major disruption to the health care delivery system is planned.
  • The Article in Brief

    Effect of Closure of a Local Safety-Net Hospital on Primary Care Physicians' Perceptions of Their Role in Patient Care

    Kara Odom Walker, and colleagues

    Background In recent decades, large urban public hospitals, also known as safety-net hospitals, have closed in several major US cities. Previous research has shown that, following these closures, minority, elderly, and uninsured populations are at risk for poorer access and health outcomes. This study assesses the effects of a safety-net hospital closure on local primary care doctors.

    What This Study Found The hospital closure had some effect on 67% of primary care doctors and their practices, including (1) reduced local access to specialist consultations, direct hospital admissions, and timely emergency room evaluation; (2) more patient delays in care and worse health outcomes resulting from poor patient understanding of the health care system changes; and (3) loss of colleagues and opportunities to teach residents and medical students. The impact of the closure was felt by doctors more than 20 miles away from the hospital.

    Implications

    • It is important to anticipate and address the challenges raised in this study, particularly as safety-net hospitals and primary care practices work to create effective medical homes to improve quality of care for underserved and uninsured populations.
    • The authors suggest that primary care physicians be informed and consulted when a major disruption to the health care delivery system is planned.
  • Supplemental Appendix

    Supplemental Appendix 1. Questions From the Interview Guide Developed With the Community Advisory Boar

    Files in this Data Supplement:

    • Data supplement: Appendix - PDF file, 1 page, 82KB
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The Annals of Family Medicine: 9 (6)
The Annals of Family Medicine: 9 (6)
Vol. 9, Issue 6
November/December 2011
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Effect of Closure of a Local Safety-Net Hospital on Primary Care Physicians’ Perceptions of Their Role in Patient Care
Kara Odom Walker, Robin Clarke, Gery Ryan, Arleen F. Brown
The Annals of Family Medicine Nov 2011, 9 (6) 496-503; DOI: 10.1370/afm.1317

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Effect of Closure of a Local Safety-Net Hospital on Primary Care Physicians’ Perceptions of Their Role in Patient Care
Kara Odom Walker, Robin Clarke, Gery Ryan, Arleen F. Brown
The Annals of Family Medicine Nov 2011, 9 (6) 496-503; DOI: 10.1370/afm.1317
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