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Research ArticleOriginal Research

Health Care Consumers’ Preferences Around Health Information Exchange

Rina V. Dhopeshwarkar, Lisa M. Kern, Heather C. O’Donnell, Alison M. Edwards and Rainu Kaushal
The Annals of Family Medicine September 2012, 10 (5) 428-434; DOI: https://doi.org/10.1370/afm.1396
Rina V. Dhopeshwarkar
1Department of Pediatrics, Weill Cornell Medical College, New York, New York
MPH
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  • For correspondence: rdhopesh@gmail.com
Lisa M. Kern
2Department of Public Health, Weill Cornell Medical College, New York, New York
3Department of Medicine, Weill Cornell Medical College, New York, New York
MD, MPH
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Heather C. O’Donnell
4Department of Pediatrics, Albert Einstein College of Medicine/Children’s Hospital at Montefiore, Bronx, New York
MD, MS
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Alison M. Edwards
2Department of Public Health, Weill Cornell Medical College, New York, New York
MStat
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Rainu Kaushal
1Department of Pediatrics, Weill Cornell Medical College, New York, New York
2Department of Public Health, Weill Cornell Medical College, New York, New York
3Department of Medicine, Weill Cornell Medical College, New York, New York
5New York Presbyterian Hospital, New York, New York
MD, MPH
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Article Figures & Data

Figures

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  • Figure 1
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    Figure 1

    Privacy: features consumers want for safeguarding their medical information.

  • Figure 2
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    Figure 2

    Consumers’ preferences regarding permission to view electronic health information.

    Note: Top numbers represent the total number of respondents replying to each question.

Tables

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    Table 1

    Demographic Characteristics of Sample Population (N=170)

    CharacteristicAll Respondents No. (%)a
    Sex, female91 (54)
    Raceb
     White138 (81)
     Black13 (8)
     Other9 (5)
     Missing or refused10 (6)
    Age, y
     18–2410 (6)
     25–4460 (36)
     45–6467 (40)
     65 or older32 (19)
    Annual household incomeb
     <$30,00028 (17)
     $30,000 to $60,00036 (21)
     $61,000 to $80,00025 (15)
     $81,000 to $100,0015 (9)
     >$100,00054 (32)
     Missing or refused12 (7)
    Education levelb
     ≤8th grade1 (1)
     Some high school, did not graduate3 (2)
     High school graduate or GED25 (15)
     Some college or 2-year degree54 (32)
     ≥4-year college graduate84 (50)
     Missing or refused3 (2)
    Internet access available at work or home139 (82)
    • GED=General equivalency diploma.

    • ↵a Percentages may not sum to 100% because of rounding; and numbers may not sum to 170 because of missing responses.

    • ↵b Missing responses indicated.

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    Table 2

    Consumers’ Preferences for Storing and Sharing Health Information

    PreferenceNo. (%)a
    Methods for storing and sharing health information with which respondents were comfortableb
     On an editable and readable portable device (n = 169)140 (83)
     At different locations and shared over a secure connection (n = 165)131 (79)
     On a single, central database and shared over a secure connection with the use of a password (n = 162)110 (68)
    Interest in automatic storage of medical information in a database (n=165)c
     Yes111 (67)
     No54 (33)
    If not interested in automatic storage, preferences for restricting electronic storage of health information in a database (n = 54)b,c
     Determine which clinicians send information that will be included45 (83)
     Determine what types of medical information are included (test results, medication information, etc)49 (91)
     Determine which health care visits will be included (outpatient visit, emergency department visit, hospital stays, etc)46 (85)
     Approve every piece of information42 (78)
    Parties most trusted to regulate the privacy and security of the database (n=152)c
     Office practice or physicians organization76 (50)
     Other31 (18)
     Health plan24 (16)
     Hospitals11 (7)
     Government10 (7)
    Length of time physician should be able to access health information through HIE after permission has been given by the patient (n = 167)c:
     One week after patient’s visit with physician39 (23)
     One year after permission is given27 (16)
     Continuous access until permission is taken away94 (56)
     Indefinite access7 (4)
    Parties that should be able to view health information in the case of a medical emergency when permission cannot be obtained (n = 168)b,c
     Designated family member or friends156 (93)
     Primary care doctor158 (93)
     Other doctors or clinicians (in emergency department or hospital, etc)138 (82)
     No one should access my health information without my permission even in a medical emergency21 (13)
    • ↵a Percentages may not sum to 100 because of rounding and numbers may not sum to 170 because of missing responses. Actual denominators indicated in parentheses after row entries.

    • ↵b Respondents were to asked to select all options that applied.

    • ↵c Respondents were asked to consider a system where their medical information from different health care visits and clinicians is stored on a central electronic database that their doctors can access (health information exchange, HIE) with their permission.

Additional Files

  • Figures
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  • Supplemental Appendix

    Supplemental Appendix. Survey Questions

    Files in this Data Supplement:

    • Supplemental data: Appendix - PDF file, 3 pages, 201 KB
  • The Article in Brief

    Rina V. Dhopeshwarkar , and colleagues

    Background Health information exchange (HIE), the exchange of electronic health information across health care clinicians and organizations, could help improve quality of health care. Little is known, however, about features, safeguards, and policies that would help consumers feel more comfortable about the privacy and security of their electronic health information. This survey of 170 New Yorkers about the use of electronic health records (EHRs) and HIE aims to understand their detailed preferences for the privacy and security of their health information.

    What This Study Found In New York, where patients must actively consent to having their data accessed through health information exchange, survey respondents are generally supportive of electronic sharing of health information and are willing to have their health information automatically stored in an HIE; however, they want to have control over the privacy and security of that information. More than two-thirds of people surveyed are willing to have their health information automatically stored in an HIE. Most respondents, however, want safeguards against unauthorized viewing of their information. They also want to be able to see who has viewed their information, be able to stop electronic storage of their data, be able to stop all viewing, and be able to select which parts of their health information are shared. Among the approximately one-third of patients who are uncomfortable with automatic inclusion of their health information in an electronic database for HIE, 78 percent wish to approve all information explicitly, and most prefer restricting information by clinician, visit, or information type.

    Implications

    • The authors conclude that, given the highly sensitive nature of health information and the consequences that can occur in the event of its disclosure, patient preferences around the storing and sharing of electronic health information should be considered when developing and implementing systems, standards and policies. They advocate for consent policies that allow consumers to control what, by whom, and for how long their health information can be accessed.
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The Annals of Family Medicine: 10 (5)
The Annals of Family Medicine: 10 (5)
Vol. 10, Issue 5
September/October 2012
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Health Care Consumers’ Preferences Around Health Information Exchange
Rina V. Dhopeshwarkar, Lisa M. Kern, Heather C. O’Donnell, Alison M. Edwards, Rainu Kaushal
The Annals of Family Medicine Sep 2012, 10 (5) 428-434; DOI: 10.1370/afm.1396

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Health Care Consumers’ Preferences Around Health Information Exchange
Rina V. Dhopeshwarkar, Lisa M. Kern, Heather C. O’Donnell, Alison M. Edwards, Rainu Kaushal
The Annals of Family Medicine Sep 2012, 10 (5) 428-434; DOI: 10.1370/afm.1396
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