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Research ArticleSpecial Report

Enhancing the Primary Care Team to Provide Redesigned Care: The Roles of Practice Facilitators and Care Managers

Erin Fries Taylor, Rachel M. Machta, David S. Meyers, Janice Genevro and Deborah N. Peikes
The Annals of Family Medicine January 2013, 11 (1) 80-83; DOI: https://doi.org/10.1370/afm.1462
Erin Fries Taylor
1Mathematica Policy Research, Princeton, Washington, DC
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  • For correspondence: etaylor@mathematica-mpr.com
Rachel M. Machta
2Center for Primary Care, Prevention, and Clinical Partnerships, Agency for Healthcare Research and Quality, US Department of Health and Human Services, Rockville, Maryland
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David S. Meyers
2Center for Primary Care, Prevention, and Clinical Partnerships, Agency for Healthcare Research and Quality, US Department of Health and Human Services, Rockville, Maryland
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Janice Genevro
2Center for Primary Care, Prevention, and Clinical Partnerships, Agency for Healthcare Research and Quality, US Department of Health and Human Services, Rockville, Maryland
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Deborah N. Peikes
1Mathematica Policy Research, Princeton, Washington, DC
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Abstract

ABSTRACT

Efforts to redesign primary care require multiple supports. Two potential members of the primary care team—practice facilitator and care manager—can play important but distinct roles in redesigning and improving care delivery. Facilitators, also known as quality improvement coaches, assist practices with coordinating their quality improvement activities and help build capacity for those activities—reflecting a systems-level approach to improving quality, safety, and implementation of evidence-based practices. Care managers provide direct patient care by coordinating care and helping patients navigate the system, improving access for patients, and communicating across the care team. These complementary roles aim to help primary care practices deliver coordinated, accessible, comprehensive, and patient-centered care.

Key Words
  • care coordination
  • practice facilitation
  • primary care
  • patient-centered care
  • quality improvement
  • Received for publication April 30, 2012.
  • Revision received July 11, 2012.
  • Accepted for publication August 6, 2012.
  • © 2013 Annals of Family Medicine, Inc.
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The Annals of Family Medicine: 11 (1)
The Annals of Family Medicine
Vol. 11, Issue 1
January/February 2013
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Enhancing the Primary Care Team to Provide Redesigned Care: The Roles of Practice Facilitators and Care Managers
Erin Fries Taylor, Rachel M. Machta, David S. Meyers, Janice Genevro, Deborah N. Peikes
The Annals of Family Medicine Jan 2013, 11 (1) 80-83; DOI: 10.1370/afm.1462

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Enhancing the Primary Care Team to Provide Redesigned Care: The Roles of Practice Facilitators and Care Managers
Erin Fries Taylor, Rachel M. Machta, David S. Meyers, Janice Genevro, Deborah N. Peikes
The Annals of Family Medicine Jan 2013, 11 (1) 80-83; DOI: 10.1370/afm.1462
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