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Research ArticleMethodology

Relationship Quality and Patient-Assessed Quality of Care in VA Primary Care Clinics: Development and Validation of the Work Relationships Scale

Erin P. Finley, Jacqueline A. Pugh, Holly Jordan Lanham, Luci K. Leykum, John Cornell, Poornachand Veerapaneni and Michael L. Parchman
The Annals of Family Medicine November 2013, 11 (6) 543-549; DOI: https://doi.org/10.1370/afm.1554
Erin P. Finley
1South Texas Veterans Health Care System, San Antonio, Texas
2Department of Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
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  • For correspondence: finleye@uthscsa.edu
Jacqueline A. Pugh
1South Texas Veterans Health Care System, San Antonio, Texas
2Department of Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
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Holly Jordan Lanham
1South Texas Veterans Health Care System, San Antonio, Texas
2Department of Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
3McCombs School of Business, University of Texas at Austin, Austin, Texas
4Department of Family & Community Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
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Luci K. Leykum
1South Texas Veterans Health Care System, San Antonio, Texas
2Department of Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
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John Cornell
5Department of Biostatistics and Epidemiology, University of Texas Health Science Center at San Antonio, San Antonio, Texas
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Poornachand Veerapaneni
4Department of Family & Community Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
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Michael L. Parchman
6MacColl Center for Health Care Innovation, Group Health Research Institute, Group Health Cooperative, Seattle, Washington
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Article Information

vol. 11 no. 6 543-549
DOI 
https://doi.org/10.1370/afm.1554
PubMed 
24218378

Published By 
The Annals of Family Medicine
Print ISSN 
1544-1709
Online ISSN 
1544-1717
History 
  • Received for publication April 2, 2012
  • Revision received January 30, 2013
  • Accepted for publication February 18, 2013
  • Published online November 11, 2013.

Copyright & Usage 
© 2013 Annals of Family Medicine, Inc.

Author Information

  1. Erin P. Finley, PhD, MPH1,2⇑,
  2. Jacqueline A. Pugh, MD1,2,
  3. Holly Jordan Lanham, PhD, MBA1,2,3,4,
  4. Luci K. Leykum, MD, MBA1,2,
  5. John Cornell, PhD5,
  6. Poornachand Veerapaneni, MD4 and
  7. Michael L. Parchman, MD, MPH6
  1. 1South Texas Veterans Health Care System, San Antonio, Texas
  2. 2Department of Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
  3. 3McCombs School of Business, University of Texas at Austin, Austin, Texas
  4. 4Department of Family & Community Medicine, University of Texas Health Science Center at San Antonio, San Antonio, Texas
  5. 5Department of Biostatistics and Epidemiology, University of Texas Health Science Center at San Antonio, San Antonio, Texas
  6. 6MacColl Center for Health Care Innovation, Group Health Research Institute, Group Health Cooperative, Seattle, Washington
  1. CORRESPONDING AUTHOR: Erin P. Finley, PhD, MPH, VERDICT Research Unit (11C6), 7400 Merton Minter Blvd, San Antonio, Texas 78229-4404, finleye{at}uthscsa.edu

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Relationship Quality and Patient-Assessed Quality of Care in VA Primary Care Clinics: Development and Validation of the Work Relationships Scale
Erin P. Finley, Jacqueline A. Pugh, Holly Jordan Lanham, Luci K. Leykum, John Cornell, Poornachand Veerapaneni, Michael L. Parchman
The Annals of Family Medicine Nov 2013, 11 (6) 543-549; DOI: 10.1370/afm.1554

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Relationship Quality and Patient-Assessed Quality of Care in VA Primary Care Clinics: Development and Validation of the Work Relationships Scale
Erin P. Finley, Jacqueline A. Pugh, Holly Jordan Lanham, Luci K. Leykum, John Cornell, Poornachand Veerapaneni, Michael L. Parchman
The Annals of Family Medicine Nov 2013, 11 (6) 543-549; DOI: 10.1370/afm.1554
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Subjects

  • Methods:
    • Mixed methods
  • Other research types:
    • Professional practice
  • Core values of primary care:
    • Relationship
  • Other topics:
    • Organizational / practice change
    • Communication / decision making

Keywords

  • relationships
  • primary care
  • quality of care
  • patient satisfaction
  • Veteran’s Administration

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