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Research ArticleOriginal Research

The Alarming Rate of Major Disruptive Events in Primary Care Practices in Oklahoma

James W. Mold, Margaret Walsh, Ann F. Chou and Juell B. Homco
The Annals of Family Medicine April 2018, 16 (Suppl 1) S52-S57; DOI: https://doi.org/10.1370/afm.2201
James W. Mold
1Oklahoma Medical Research Foundation, Oklahoma City, Oklahoma
2University of Oklahoma Health Sciences Center, Oklahoma City, Oklahoma
MD, MPH
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Margaret Walsh
2University of Oklahoma Health Sciences Center, Oklahoma City, Oklahoma
MS
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Ann F. Chou
2University of Oklahoma Health Sciences Center, Oklahoma City, Oklahoma
PhD, MPH
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Juell B. Homco
3University of Oklahoma School of Community Medicine, Tulsa, Oklahoma
MPH
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    Figure 1

    Number of practices by total number of major disruptive events.

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    Table 1

    Characteristics of Practices (N=208 Practices)

    CharacteristicNo. (%)
    Location
    Metropolitan99 (48)
    Nonmetropolitan109 (52)
    Ownership and practice type
    Clinician owned
     Traditional private practice76 (37)
     Rural health clinic5 (2)
    Other private8 (4)
    Hospital or health system
     Traditional private practice49 (24)
     Rural health clinics2 (1)
    Other corporate1 (<1)
    Federally qualified community health center
     Traditional36 (17)
     Indian Health Servicesa2 (1)
     Rural health clinic1 (<1)
    American Indian practice
     Indian Health Services2 (1)
     Tribal practices10 (5)
    Other federal practiceb7 (3)
    Other rural health clinics4 (2)
    Academic practice4 (2)
    Health maintenance organization1 (<1)
    Employer-based practice1 (<1)
    Foundation-owned free clinic1 (<1)
    Nonfederal government practice1 (<1)
    Size (number of clinicians)
    162 (30)
    2–5109 (52)
    6–1026 (12)
    ≥11c11 (5)
    Specialty composition
    Single specialty146 (70)
    Multispecialty62 (30)
    • ↵a Two practices identified as both tribal federally qualified health centers and Indian Health Services tribal practices.

    • ↵b One practice identified as both a federal clinic and an Indian Health Services tribal practice.

    • ↵c Nine multispecialty practices and 2 academic practices with part-time clinicians (faculty and residents).

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    Table 2

    Major Disruptive Events Over 2 Years, Pre- and Postenrollment (N = 208 Practices)

    EventPractices Affected, No. (%)No. of Unique Practices With MDEs
    PreenrollmentPostenrollment
    Lost 1 or more clinicians59 (28)33 (16)79
    Lost 1 or more office managers or head nurses38 (18)14 (7)51
    Moved to a new location9 (4)8 (4)17
    Purchased by or affiliated with a larger organization1 (<1)4 (2)5
    Implemented a new EHR33 (16)15 (7)43
    New billing system35 (17)15 (7)42
    Total unique practices with major disruptive events120 (58)a67 (32)b137
    • EHR = electronic health record; MDE = major disruptive event.

    • Note: Data on preenrollment MDEs were collected via surveys of practice managers and staff who reported retrospectively on MDEs that occurred within 1 year before study enrollment. Postenrollment data on MDEs were obtained prospectively through reports entered by practice facilitators as they observed workflow in assigned practices. In all, 120 unique practices experienced at least 1 MDE during preenrollment, and 67 unique practices reported at least 1 MDE postenrollment. During the 2-year period, 137 unique practices of the sample of 208 had at least 1 disruptive event.

    • ↵a Forty-two practices experienced more than 1 MDE during the preenrollment period.

    • ↵b Twenty practices experienced more than 1 MDEs during the postenrollment period.

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  • Annals Journal Club

    Suppl 1, Apr 2018: Disruption is the Norm


    The Annals of Family Medicine encourages readers to develop a learning community to improve health care and health through enhanced primary care. Participate by conducting a RADICAL journal club. RADICAL stands for Read, Ask, Discuss, Inquire, Collaborate, Act, and Learn. We encourage diverse participants to think critically about important issues affecting primary care and act on those discussions.1

    HOW IT WORKS

    In each issue, the Annals selects an article and provides discussion tips and questions. Take a RADICAL approach to these materials and post a summary of your conversation in our online discussion. (Open the article and click on "TRACK Discussion/ Submit a comment.") Discussion questions and information are online at: http://www.AnnFamMed.org/site/AJC/.

    CURRENT SELECTION

    Article for Discussion

    Mold JW, Walsh M, Chou AF, Homco JB. The alarming rate of major disruptive events in primary care practices in Oklahoma. Ann Fam Med. 2018;16(Suppl 1):S52-S57.

    Discussion Tips

    There is something in the human psyche that craves constancy and resists change. We tend to treat the calm patches in the sea of life as the norm. We plan for these stable periods and treat disruptions as inconvenient waystations. The article featured as the Annals Journal Club for this supplement shows that the rough waves of change are at least as usual as the glassy surface of stability, with possible implications for practices' ability to engage in quality improvement.

    Discussion Questions

    • What question is asked by this study and why does it matter?
    • How does this study advance beyond previous research and clinical practice on this topic?
    • How strong is the study design for answering the question?
    • To what degree can the findings be accounted for by:
      • How patients were selected, excluded, or lost to follow-up?
      • How the main variables were measured?
      • Confounding (false attribution of causality because 2 variables discovered to be associated actually are associated with a 3rd factor)?
      • Chance?
      • How the findings were interpreted?
    • What are the main study findings?
    • What do you make of the (non-linear) association of disruption with practice size?
    • What is your judgment about the transportability of the findings?
    • What state and national contextual factors are important for interpreting the findings?
    • What do you think of the authors' assertion that these disruptions affect practices' capacity to implement or and continue quality improvement activities?
    • How might this study change your practice? Policy? Education? Research?
    • Who the constituencies are for the findings, and how they might be engaged in interpreting or using the findings?
    • What are the next steps in interpreting or applying the findings?
    • What researchable questions remain?

    References

    1. Stange KC, Miller WL, McLellan LA, et al. Annals Journal Club: It's time to get RADICAL. Ann Fam Med. 2006;4(3):196-197. http://annfammed.org/content/4/3/196.full.

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The Annals of Family Medicine: 16 (Suppl 1)
The Annals of Family Medicine: 16 (Suppl 1)
Vol. 16, Issue Suppl 1
April 2018
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The Alarming Rate of Major Disruptive Events in Primary Care Practices in Oklahoma
James W. Mold, Margaret Walsh, Ann F. Chou, Juell B. Homco
The Annals of Family Medicine Apr 2018, 16 (Suppl 1) S52-S57; DOI: 10.1370/afm.2201

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The Alarming Rate of Major Disruptive Events in Primary Care Practices in Oklahoma
James W. Mold, Margaret Walsh, Ann F. Chou, Juell B. Homco
The Annals of Family Medicine Apr 2018, 16 (Suppl 1) S52-S57; DOI: 10.1370/afm.2201
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  • The Capacity of Primary Care for Improving Evidence-Based Care: Early Findings From AHRQs EvidenceNOW
  • Disruption is the Norm
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Subjects

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