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The Article in Brief
Professional Communication Networks and Job Satisfaction in Primary Care Clinics
Marlon P. Mundt , and colleagues
Background Much discussion has covered how communication among health care professionals improves the quality of care for primary care patients. However, less insight is available about how communication promotes job satisfaction among health care providers.
What This Study Found Researchers evaluated job satisfaction as it relates to face-to-face communication among staff about patient care. This was performed in a cross-sectional study of 143 physicians and clinical staff from five US primary care clinics. Adjustments were made using factors such as job title, gender, length of time working at the clinic and percentage of full-time employment.
Implications
- Job satisfaction was higher for those more actively engaged in face-to-face communication than those less engaged. Efforts to encourage face-to-face communication among all team members, such as daily team huddles, may improve job satisfaction among primary care physicians and staff.