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Research ArticleOriginal Research

Financial Incentives for Medical Assistants: A Mixed-Methods Exploration of Bonus Structures, Motivation, and Population Health Quality Measures

Stacie Vilendrer, Cati Brown-Johnson, Samantha M. R. Kling, Darlene Veruttipong, Alexis Amano, Bryan Bohman, William P. Daines, David Overton, Raj Srivastava and Steven M. Asch
The Annals of Family Medicine September 2021, 19 (5) 427-436; DOI: https://doi.org/10.1370/afm.2719
Stacie Vilendrer
1Division of Primary Care and Population Health, Stanford University School of Medicine, Stanford, California
MD, MBA, MS
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  • For correspondence: staciev@stanford.edu
Cati Brown-Johnson
1Division of Primary Care and Population Health, Stanford University School of Medicine, Stanford, California
PhD
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Samantha M. R. Kling
1Division of Primary Care and Population Health, Stanford University School of Medicine, Stanford, California
PhD, RD
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Darlene Veruttipong
1Division of Primary Care and Population Health, Stanford University School of Medicine, Stanford, California
MPH
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Alexis Amano
1Division of Primary Care and Population Health, Stanford University School of Medicine, Stanford, California
MS
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Bryan Bohman
2Department of Anesthesiology Perioperative and Pain Medicine, Stanford University School of Medicine, Stanford, California
MD
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William P. Daines
3Internal Medicine Clinical Program, Intermountain Healthcare, Murray, Utah
MD
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David Overton
4University Healthcare Alliance, Newark, California
RN
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Raj Srivastava
5Intermountain Healthcare Delivery Institute, Intermountain Healthcare, Salt Lake City, Utah
MD, FRCP(C), MPH
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Steven M. Asch
1Division of Primary Care and Population Health, Stanford University School of Medicine, Stanford, California
6Center for Innovation to Implementation, Veterans Affairs, Menlo Park, California
MD, MPH
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The Annals of Family Medicine: 19 (5)
The Annals of Family Medicine: 19 (5)
Vol. 19, Issue 5
1 Sep 2021
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Financial Incentives for Medical Assistants: A Mixed-Methods Exploration of Bonus Structures, Motivation, and Population Health Quality Measures
Stacie Vilendrer, Cati Brown-Johnson, Samantha M. R. Kling, Darlene Veruttipong, Alexis Amano, Bryan Bohman, William P. Daines, David Overton, Raj Srivastava, Steven M. Asch
The Annals of Family Medicine Sep 2021, 19 (5) 427-436; DOI: 10.1370/afm.2719

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Financial Incentives for Medical Assistants: A Mixed-Methods Exploration of Bonus Structures, Motivation, and Population Health Quality Measures
Stacie Vilendrer, Cati Brown-Johnson, Samantha M. R. Kling, Darlene Veruttipong, Alexis Amano, Bryan Bohman, William P. Daines, David Overton, Raj Srivastava, Steven M. Asch
The Annals of Family Medicine Sep 2021, 19 (5) 427-436; DOI: 10.1370/afm.2719
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Subjects

  • Person groups:
    • Community / population health
  • Methods:
    • Mixed methods
  • Other research types:
    • Health services
  • Other topics:
    • Quality improvement
    • Organizational / practice change

Keywords

  • behavior change
  • medical assistants
  • financial incentives
  • team-based care
  • population health measures

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