Clinicians’ Core Needs in a Pandemic: Qualitative Findings From the Chat Box in a Statewide COVID-19 ECHO Program

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Figure 1.
Illustrative quotes embedded within the chat box themes and Maslow’s hierarchy of needs adapted for physicians.

Table 1.

Characteristics of Health Care Professionals Registering for the COV1D-19 ECHO (N = 1,275)

Characteristic	Registrants, No. (%)
Age group,^{^a}
20-39	373 (29.3)
40-59	664 (52.1)
≥60	238 (18.7)
Total	1,275 (100.0)
Self-reported gender
Female/woman	902 (70.8)
Male/man	310 (24.3)
Prefer not to respond	53 (4.2)
Gender queer/gender nonconforming or transgender^{^b}	10 (0.8)
Total	1,275 (100.0)
Self-reported race/ethnicity^{^c}
American Indian or Alaska Native	18 (1.4)
Asian or Asian American	92 (7.2)
Black or African American	13 (1.0)
Hispanic or Latinx	54 (4.2)
Other	31 (2.4)
Prefer not to respond	118 (9.3)
White	965 (75.7)
Population served
Rural or frontier	337 (26.4)
Provide direct patient care	984 (77.2)
Primary care setting	788 (61.8)
Workplace accepts Medicaid	834 (65.4)
ECHO participation history
First-time ECHO participant	1,061 (83.2)
Marketing source
E-mail	771 (60.5)
Word of mouth	233 (18.3)
Other/multiple sources	270 (21.2)
Total	1,274 (100.0)
Profession
Physician	476 (37.3)
Nurse practitioner	154 (12.1)
Administrative staff	98 (7.7)
Physician assistant	81 (6.4)
Behavioral health professional	74 (5.8)
Pharmacist	34 (2.7)
Nursing	31 (2.4)
Nursing facility staff	30 (2.3)
Health coordinator/educator	25 (2.0)
Other	272 (21.3)
Total	1,275 (100.0)

ECHO = Extension for Community Healthcare Outcomes.
↵^aRoughly calculated from birth year.
↵^bCategories combined to protect personal identifiers.
↵^cRace/ethnicity categories do not add up to 100%. We present the number of registrants who selected each category, and multiple categories were permitted; roughly, 8.6% of registrants selected more than 1 category.