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Research ArticleORIGINAL RESEARCH

Clinic Factors Associated With Mailed Fecal Immunochemical Test (FIT) Completion: The Difference-Making Role of Support Staff

Melinda M. Davis, Jennifer L. Schneider, Amanda F. Petrik, Edward J. Miech, Brittany Younger, Anne L. Escaron, Jennifer S. Rivelli, Jamie H. Thompson, Denis Nyongesa and Gloria D. Coronado
The Annals of Family Medicine March 2022, 20 (2) 123-129; DOI: https://doi.org/10.1370/afm.2772
Melinda M. Davis
1Oregon Rural Practice-Based Research Network, Department of Family Medicine, and School of Public Health, Oregon Health & Science University, Portland, Oregon
PhD
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  • For correspondence: davismel@ohsu.edu
Jennifer L. Schneider
2Center for Health Research, Kaiser Permanente Northwest, Portland, Oregon
MPH
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Amanda F. Petrik
2Center for Health Research, Kaiser Permanente Northwest, Portland, Oregon
MS
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Edward J. Miech
3Regenstrief Institute, Center for Health Services Research, Indianapolis, Indiana
EdD
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Brittany Younger
4AltaMed Institute for Health Equity, AltaMed Health Services Corporation, Los Angeles, California
MSW
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Anne L. Escaron
4AltaMed Institute for Health Equity, AltaMed Health Services Corporation, Los Angeles, California
PhD
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Jennifer S. Rivelli
2Center for Health Research, Kaiser Permanente Northwest, Portland, Oregon
MA
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Jamie H. Thompson
2Center for Health Research, Kaiser Permanente Northwest, Portland, Oregon
MPH
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Denis Nyongesa
2Center for Health Research, Kaiser Permanente Northwest, Portland, Oregon
MS
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Gloria D. Coronado
2Center for Health Research, Kaiser Permanente Northwest, Portland, Oregon
PhD
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    Figure 1.

    Final model from CCM analysis: 3 clinic-level factors that distinguish clinics with higher and lower FIT completion rates.

    CCM = configurational comparative method; CRC = colorectal cancer; FIT = fecal immunochemical test; SP = solution pathway.

    Note: This figure displays how the same 3 factors operate in both the positive and negative solutions. This means that the presence of any of the 3 factors can appear in the positive model (clinics with higher FIT screening rates) and that these same 3 factors are all absent in the negative model (clinics with lower screening rates). For the positive model, clinics in bold only fall in 1 solution pathway, such that each pathway uniquely explains at least 2 clinics. Although Clinic 1 (a higher-performing clinic) was not accounted for by the positive solution, overall consistency and coverage for both models was high.

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    Table 1.

    Overview of FQHC Program Components for CRC Screening

    Program ComponentStandardized WorkflowsFlexible Workflows
    Centralized mailed FITAnnually, the quality department is responsible for (1) identifying age-eligible members due for CRC screening, (2) partnering with a vendor to mail FITs and an information sheet in English and Spanish to each member’s address of record, and (3) generating a list of patients 4 weeks after the mailing who have not returned the mailed FIT.The quality department distributes these lists to each clinic; clinics are encouraged but not required to conduct patient outreach calls to encourage FIT completion.
    Clinic-level workflowsDaily, staff at individual clinics are expected to promote visit-based CRC screening emphasizing FIT by (1) chart scrubbing 1-2 days before scheduled appointments to identify patients due, (2) communicating to care team verbally (eg, huddle) or via notations on the schedule regarding who is coming in and due for CRC screening, and (3) reviewing the EHR point-of-care reminder system during patient rooming.
    Medical assistants place a standing medical order for patients due and educate patients on CRC screening importance and how to complete the FIT. If patients decline FIT or prefer colonoscopy, medical assistants inform the provider, who will then engage the patient in a CRC screening discussion.
    Other decisions regarding the type and frequency of CRC screening outreach, follow-up (eg, number and timing of patient reminders, patient incentives for FIT completion), and other strategies (eg, promotional flyers, health fairs) to encourage completion of FIT testing are determined by local clinic leadership and staff.
    • CRC = colorectal cancer; EHR = electronic health record; FIT = fecal immunochemical test; FQHC = federally qualified health center.

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    Table 2.

    Clinic-Level, Mailed-FIT–Eligible Patient Characteristics (n = 29,329)

    CharacteristicMean % (Range)
    Hispanic79.7 (47.6-96.8)
    Non-English speaker69.3 (43.5-87.5)
    Female57.4 (40.0-62.8)
    Medicaid54.3 (40.4-71.7)
    Uninsured9.8 (4.1-21.0)
    • FIT = fecal immunochemical test.

Additional Files

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  • SUPPLEMENTAL MATERIALS IN PDF FILE BELOW

    • DavisSupp.pdf -

       Supplemental Appendix 1. PROMPT Baseline Clinic Interview Guide 

      Supplemental Table 1. Interview Guide Questions Aligned with CFIR Domains 

      Supplemental Figure 1. Consort Diagram of FQHC Patients Eligible for Colorectal Cancer Screening and Exposed to the Mailed FIT Program 

      Supplemental Table 2. Patient Demographics Across Clinics with Higher versus Lower FIT Completion Rates (N = 155,316) 

      Supplemental Table 3. Qualitative Factors Included in CCMs Analysis. 

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The Annals of Family Medicine: 20 (2)
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Clinic Factors Associated With Mailed Fecal Immunochemical Test (FIT) Completion: The Difference-Making Role of Support Staff
Melinda M. Davis, Jennifer L. Schneider, Amanda F. Petrik, Edward J. Miech, Brittany Younger, Anne L. Escaron, Jennifer S. Rivelli, Jamie H. Thompson, Denis Nyongesa, Gloria D. Coronado
The Annals of Family Medicine Mar 2022, 20 (2) 123-129; DOI: 10.1370/afm.2772

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Clinic Factors Associated With Mailed Fecal Immunochemical Test (FIT) Completion: The Difference-Making Role of Support Staff
Melinda M. Davis, Jennifer L. Schneider, Amanda F. Petrik, Edward J. Miech, Brittany Younger, Anne L. Escaron, Jennifer S. Rivelli, Jamie H. Thompson, Denis Nyongesa, Gloria D. Coronado
The Annals of Family Medicine Mar 2022, 20 (2) 123-129; DOI: 10.1370/afm.2772
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Subjects

  • Methods:
    • Mixed methods
  • Other research types:
    • Health services
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  • Core values of primary care:
    • Coordination / integration of care
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Keywords

  • primary health care
  • configurational comparative methods
  • federally qualified health center
  • colorectal cancer
  • screening
  • fecal immunochemical testing
  • mailed FIT
  • pragmatic trial
  • practice-based research
  • support staff

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