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Research ArticleMethodology

Patient-Guided Tours: A Patient-Centered Methodology to Understand Patient Experiences of Health Care

Sakina Walji and June Carroll
The Annals of Family Medicine May 2023, 21 (3) 269-273; DOI: https://doi.org/10.1370/afm.2971
Sakina Walji
Ray D. Wolfe Department of Family Medicine, Mount Sinai Hospital, Sinai Health, Toronto, Ontario, Canada
MD, CCFP, MPH
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  • For correspondence: Sakina.walji@sinaihealth.ca
June Carroll
Department of Family & Community Medicine, University of Toronto, Toronto, Ontario, Canada
MD, CCFP, FCFP
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    Table 1.

    Participant Characteristics (n = 17)

    CharacteristicNo. (%)
    Sexa
        Female11 (69)
        Male5 (31)
    Born in Canada
        Yes9 (53)
        No8 (47)
    Ethnic background
        White, North American7 (41)
        White, European4 (24)
        South Asian2 (12)
        Southeast Asian1 (6.)
        First Nations1 (6)
        Middle Eastern1 (6)
        Other1 (6)
    Disabilityb
        Physical disability13 (76)
        Sensory disability (impaired vision/hearing)9 (53)
        Mental illness2 (12)
        Learning disability1 (6)
        Developmental disability1 (6)
        Other (not specified)3 (18)
    Annual incomea
        <$30,00010 (63)
        ≥$30,0006 (37)
    Participation
        On behalf of themselves16 (94)
        On behalf of a family member1 (6)
    • Note: All participants aged 18 years or older.

    • ↵a One participant chose not to answer.

    • ↵b Multiple responses were possible.

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The Annals of Family Medicine: 21 (3)
The Annals of Family Medicine: 21 (3)
Vol. 21, Issue 3
May/June 2023
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Patient-Guided Tours: A Patient-Centered Methodology to Understand Patient Experiences of Health Care
Sakina Walji, June Carroll
The Annals of Family Medicine May 2023, 21 (3) 269-273; DOI: 10.1370/afm.2971

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Patient-Guided Tours: A Patient-Centered Methodology to Understand Patient Experiences of Health Care
Sakina Walji, June Carroll
The Annals of Family Medicine May 2023, 21 (3) 269-273; DOI: 10.1370/afm.2971
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Subjects

  • Person groups:
    • Vulnerable populations
  • Methods:
    • Qualitative methods
  • Other research types:
    • Health services
  • Other topics:
    • Communication / decision making
    • Patient perspectives
    • Mindfulness and reflection

Keywords

  • patient-guided tour
  • experience-based design
  • touchpoints
  • patients with disabilities
  • qualitative research methodology

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