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Research ArticleOriginal ResearchA

Changes in Office Visit Use Associated With Electronic Messaging and Telephone Encounters Among Patients With Diabetes in the PCMH

David T. Liss, Robert J. Reid, David Grembowski, Carolyn M. Rutter, Tyler R. Ross and Paul A. Fishman
The Annals of Family Medicine July 2014, 12 (4) 338-343; DOI: https://doi.org/10.1370/afm.1642
David T. Liss
1Division of General Internal Medicine and Geriatrics, Northwestern University Fein-berg School of Medicine, Chicago, Illinois
2Group Health Research Institute, Seattle, Washington
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  • For correspondence: david.liss@northwestern.edu
Robert J. Reid
2Group Health Research Institute, Seattle, Washington
3Department of Health Services, University of Washington School of Public Health, Seattle, Washington
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David Grembowski
2Group Health Research Institute, Seattle, Washington
3Department of Health Services, University of Washington School of Public Health, Seattle, Washington
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Carolyn M. Rutter
2Group Health Research Institute, Seattle, Washington
3Department of Health Services, University of Washington School of Public Health, Seattle, Washington
4Department of Biostatistics, University of Washington School of Public Health, Seattle, Washington
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Tyler R. Ross
2Group Health Research Institute, Seattle, Washington
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Paul A. Fishman
2Group Health Research Institute, Seattle, Washington
3Department of Health Services, University of Washington School of Public Health, Seattle, Washington
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Article Information

vol. 12 no. 4 338-343
DOI 
https://doi.org/10.1370/afm.1642
PubMed 
25024242

Published By 
The Annals of Family Medicine
Print ISSN 
1544-1709
Online ISSN 
1544-1717
History 
  • Received for publication July 17, 2013
  • Revision received December 18, 2013
  • Accepted for publication January 29, 2014
  • Published online July 14, 2014.

Copyright & Usage 
© 2014 Annals of Family Medicine, Inc.

Author Information

  1. David T. Liss, PhD1,2⇑,
  2. Robert J. Reid, MD, PhD2,3,
  3. David Grembowski, PhD2,3,
  4. Carolyn M. Rutter, PhD2,3,4,
  5. Tyler R. Ross, MA2 and
  6. Paul A. Fishman, PhD2,3
  1. 1Division of General Internal Medicine and Geriatrics, Northwestern University Fein-berg School of Medicine, Chicago, Illinois
  2. 2Group Health Research Institute, Seattle, Washington
  3. 3Department of Health Services, University of Washington School of Public Health, Seattle, Washington
  4. 4Department of Biostatistics, University of Washington School of Public Health, Seattle, Washington
  1. CORRESPONDING AUTHOR: David T. Liss, PhD, Division of General Internal Medicine and Geriatrics, Northwestern University Feinberg School of Medicine, 750 N Lake Shore Dr, 10th Fl, Chicago, IL 60611, david.liss{at}northwestern.edu
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July/August 2014
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Changes in Office Visit Use Associated With Electronic Messaging and Telephone Encounters Among Patients With Diabetes in the PCMH
David T. Liss, Robert J. Reid, David Grembowski, Carolyn M. Rutter, Tyler R. Ross, Paul A. Fishman
The Annals of Family Medicine Jul 2014, 12 (4) 338-343; DOI: 10.1370/afm.1642

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Changes in Office Visit Use Associated With Electronic Messaging and Telephone Encounters Among Patients With Diabetes in the PCMH
David T. Liss, Robert J. Reid, David Grembowski, Carolyn M. Rutter, Tyler R. Ross, Paul A. Fishman
The Annals of Family Medicine Jul 2014, 12 (4) 338-343; DOI: 10.1370/afm.1642
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Subjects

  • Domains of illness & health:
    • Chronic illness
  • Methods:
    • Quantitative methods
  • Other research types:
    • Health policy
    • Health services
  • Core values of primary care:
    • Access

Keywords

  • primary care
  • electronic mail
  • telephone
  • communication
  • office visits
  • family practice
  • health services needs and demand
  • practice redesign
  • utilization
  • practice-based research

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