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Research ArticleOriginal Research

Redesigning Primary Care to Address the COVID-19 Pandemic in the Midst of the Pandemic

Alex H. Krist, Jennifer E. DeVoe, Anthony Cheng, Thomas Ehrlich and Samuel M. Jones
The Annals of Family Medicine July 2020, 18 (4) 349-354; DOI: https://doi.org/10.1370/afm.2557
Alex H. Krist
1Department of Family Medicine and Population Health, Virginia Commonwealth University, Richmond, Virginia
2Inova Health System, Fairfax, Virginia
3Fairfax Family Practice Residency, Fairfax, Virginia
MD, MPH
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  • For correspondence: ahkrist@vcu.edu
Jennifer E. DeVoe
4Department of Family Medicine, Oregon Health & Science University, Portland, Oregon
MD, DPhil
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Anthony Cheng
4Department of Family Medicine, Oregon Health & Science University, Portland, Oregon
MD
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Thomas Ehrlich
2Inova Health System, Fairfax, Virginia
3Fairfax Family Practice Residency, Fairfax, Virginia
MD
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Samuel M. Jones
2Inova Health System, Fairfax, Virginia
3Fairfax Family Practice Residency, Fairfax, Virginia
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    Figure 1

    The Centers for Disease Control and Prevention interval framework for influenza pandemic—hypothetical cases as a function of pandemic interval.

    CDC = Centers for Disease Control and Prevention.

    Note: This is a hypothetical depiction of the number of infectious cases as a function of the Centers for Disease Control and Prevention’s pandemic intervals. Reprinted from Qualls et al.4

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    Table 1

    Primary Care Preparedness and Response to a Pandemic

    CDC-Defined IntervalsCDC Indicators2Primary Care ExperiencePrimary Care Actions to Care for Patients and Communities
    Investigation (Interval 1)Investigation of infectionBusiness as usual for primary care; be ready for a potential pandemicContinue usual acute, chronic, wellness, mental health, and social care
    Participate in public health surveillance programs
    Maintain readiness to address local or global spreads of infections
    Recognition (Interval 2)Recognition of increased potential for ongoing transmissionPatients in sentinel communities begin to get infected; clinicians hear about pandemic possibilityRigorous hand washing
    Separate patients with infectious symptoms and those who are well
    Implement physical distancing measures for all
    Minimize patients in waiting room
    Have patients and staff wear masks
    Disinfect rooms after every patient encounter
    Switch to virtual visits and telephone-based care
    Testing and contact tracing
    Initiation (Interval 3)Confirmation of human cases globally with human-to-human transmissionInfections rapidly spread in and across communities; patients worry about their risk of infectionConvert to complete virtual care for first contact
    Only see patients in person after triaged as necessary
    Implement proactive population care to identify and reach out to at-risk patients for infection and worsening chronic conditions, mental health, or social needs
    Implement policies to protect patients, staff, and clinicians
    Keep patients away from emergency departments and hospitals unless necessary
    Acceleration (Interval 4)Consistently increasing rate of infection, indicating established transmissionInfections spread; patients get infection complications and require hospitalization; patients defer care of non-infectious conditionsContinue virtual care and proactive population care
    Limit patient contact with emergency and hospital care to necessary care
    Systematically implement testing protocols
    Define criteria for hospitalization
    Create care teams to check in daily/weekly with patients in need
    Reinforce and support hospital care teams
    Create home hospital care for sick patients not hospitalized
    Expand home palliative care for patients who want less aggressive care
    Deceleration (Interval 5)Consistently decreasing rate of infectionPatients get infected—but fewer patients; hospitalized patients improve and need rehabilitation; resume care for non-infectious conditionsSupport convalescing patients
    Support home rehabilitation care services
    Consider overflow recovery centers or new home care services
    Develop a strategy to resume “normal” in person care
    Monitor reopening strategies to ensure patients, clinicians, and staff remain safe
    Preparation (Interval 6)Low infection activity but continued outbreaks possible in some areasPatients suffer from uncontrolled and missed conditions and risks; there is a high burden of mental and social needs; practices recover from financial and staffing burdensAttend to pent-up demand as a result of delayed care
    Address adverse consequences of delayed or deferred care
    Expand the provision of evidence-based care for unhealthy behaviors, mental health, and social needs
    Expand the role of social workers and community health workers
    Leverage the clinician-patient longitudinal relationship to address needs
    Advocate for essential social and economic policies
    Rebuild practice
    • CDC = Centers for Disease Control and Prevention.

    • Note: many tasks started in early intervals continue throughout subsequent pandemic intervals.

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The Annals of Family Medicine: 18 (4)
The Annals of Family Medicine: 18 (4)
Vol. 18, Issue 4
July/August 2020
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Redesigning Primary Care to Address the COVID-19 Pandemic in the Midst of the Pandemic
Alex H. Krist, Jennifer E. DeVoe, Anthony Cheng, Thomas Ehrlich, Samuel M. Jones
The Annals of Family Medicine Jul 2020, 18 (4) 349-354; DOI: 10.1370/afm.2557

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Redesigning Primary Care to Address the COVID-19 Pandemic in the Midst of the Pandemic
Alex H. Krist, Jennifer E. DeVoe, Anthony Cheng, Thomas Ehrlich, Samuel M. Jones
The Annals of Family Medicine Jul 2020, 18 (4) 349-354; DOI: 10.1370/afm.2557
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