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Research ArticleOriginal Research

A Mixed Methods Evaluation of a Quality Improvement Model to Optimize Perinatal and Primary Care in the Community Health Setting

Jena Wallander Gemkow, Ashlee Van Schyndel, Renee M. Odom, Ananya Stoller, Lisa Masinter, Ta-Yun Yang, Patricia A. Lee King, Abigail C. Holicky and Arden Handler
The Annals of Family Medicine January 2024, 22 (1) 37-44; DOI: https://doi.org/10.1370/afm.3059
Jena Wallander Gemkow
1AllianceChicago, Chicago, Illinois
MPH, BSN, RN
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  • For correspondence: jgemkow@alliancechicago.org
Ashlee Van Schyndel
2University of Illinois at Chicago School of Public Health, Center of Excellence in Maternal and Child Health, Chicago, Illinois
MPH
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Renee M. Odom
2University of Illinois at Chicago School of Public Health, Center of Excellence in Maternal and Child Health, Chicago, Illinois
MPH
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Ananya Stoller
2University of Illinois at Chicago School of Public Health, Center of Excellence in Maternal and Child Health, Chicago, Illinois
MPH, PMP
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Lisa Masinter
3Illinois Department of Public Health, Chicago, Illinois
MD, MPH, MS
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Ta-Yun Yang
1AllianceChicago, Chicago, Illinois
MS
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Patricia A. Lee King
4Northwestern University, Feinberg School of Medicine, Department Medical Social Science and University of Chicago, Pritzker School of Medicine, Evanston, Illinois
PhD, MSW
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Abigail C. Holicky
5University of Illinois at Chicago, College of Medicine, Academic Internal Medicine, Chicago, Illinois
MPH
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Arden Handler
2University of Illinois at Chicago School of Public Health, Center of Excellence in Maternal and Child Health, Chicago, Illinois
DrP
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    Figure 1.

    Design of the maternal health QI intervention study.

    FQHC = Federally Qualified Health Center; QI = quality improvement.

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    Table 1.

    Maternal Health QI Intervention: Measures and Data Sources by Study Aim

    Study AimMeasureData Source
    Quantitative aim: identify if and the extent to which the QI intervention improved primary care use for high-risk prenatal patientsStructure measure: criteria for defining high-risk patients have been defined and implementedInternal FQHC tracking
    Structure measure: a registry to identify high-risk patients is in place and implementedInternal FQHC tracking
    Structure measure: a process to coordinate care for high-risk patients is in place and implementedInternal FQHC tracking
    Process measure: cumulative number of clinic sites implementingInternal FQHC tracking
    Process measure: number of staff trainedInternal FQHC tracking
    Outcome measure: change in proportion of high-risk patients with a documented primary care visit within 6 months postdelivery, compared between baseline (calendar year 2020) and postimplementation (calendar year 2021)EHR extraction and manual record reviews
    Outcome measure: change in proportion of high-risk patients with a documented postpartum visit, compared between baseline (calendar year 2020) and postimplementation (calendar year 2021)EHR extraction and manual record reviews
    Qualitative aim: assess the experience of FQHCs participating in the QILC to gain an understanding of the challenges and successes of participating and of implementing the QI activitiesFQHC staff experience of participating in QILCSemistructured key informant interviews of 11 health care professionals
    • EHR = electronic health record; FQHC = Federally Qualified Health Center; QI = quality improvement; QILC = Quality Improvement Learning Collaborative.

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    Table 2.

    Characteristics of Maternal Health QI Intervention Participants by Study Aim

    Quantitative Aim
    FQHCPerinatal Care Providersa,b,cPerinatal Support Staff/Nursesb,cPrenatal Patientsb,dPrenatal Patients Who Deliveredb,dClinic Sitesb,d
    FQHC A1-5  6-10      1-500    1-500  10-20
    FQHC B1-5  6-10  1,001-2,999 500-1,000  10-20
    FQHC C1-5  1-5  3,000-5,000  1,000-2,999  10-20
    FQHC D6-10  6-10 501-1,000    1-500  10-20
    FQHC E1-5  1-5 501-1,000    1-5001-5
    FQHC F6-1010-20  3,000-5,000  1,001-2,9991-5
    Total  3346  11,430  6,001  61
    Qualitative Aim
    Key InformanteLeadership RoleCase Management RoleClinician RolefOther Role
    A1X
    A2X
    B1X
    B2XX
    C1X
    D1X
    D2XX
    D3XX
    E1XX
    F1X
    F2XX
    • ↵a Physicians, nurse practitioners, physician assistants, and midwives.

    • ↵b Ranges used to help ensure anonymity of participating sites.

    • ↵c Data reported to the research team, 2021.

    • ↵d Publicly available data from the Health Services and Resources Administration Uniform Data System, 2021.29

    • ↵e For key informant identifiers, letter refers to clinic, number refers to participant in order of interviewing.

    • ↵f An employee with a clinical position (eg, physician, nurse); titles defined this way to also ensure anonymity.

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    Table 3.

    Structure and Process Measures for the Maternal Health QI Intervention, Before, During, and After Implementation

    MeasureBefore ImplementationMidpoint of ImplementationAfter ImplementationSustained Implementation
    Structure measures
    FQHCs with high-risk criteria defined and implemented, No. (%)a3 (50)5 (83)6 (100)5 (83)
    FQHCs with a registry to identify high-risk patients in place and implemented, No (%)a3 (50)5 (83)6 (100)5 (83)
    FQHCs with a process to coordinate care for high-risk patients in place and implemented, No. (%)a0 (0)5 (83)6 (100)5 (83)
    Process measures
    Perinatal staff trained, No. (%)b0 (0)50 (63)54 (68)NA
    Clinic sites implementing initiative, No. (%)c0 (0)16 (26)19 (31)18 (30)
    • FQHC = Federally Qualified Health Center; NA = not applicable.

    • ↵a Total number of participating FQHCs was 6.

    • ↵b Total number of perinatal staff was 79 (33 perinatal care providers + 46 perinatal support staff and nurses, as shown in Table 2).

    • ↵c Total number of clinic sites was 61, as shown in Table 2.

    • Notes: Before implementation (baseline): calendar year 2020. Midpoint of implementation: June 2021. After implementation (postimplementation): calendar year 2021. Sustained implementation: after December 2021.

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    Table 4.

    Outcome Measures for the Maternal Health QI Intervention, Before, During, and After Implementation

    MeasureBefore ImplementationMidpoint of ImplementationAfter ImplementationP Valuea
    Postpartum visitsb
    Total high-risk prenatal patientsc616496
    No. (%) with a postpartum visit    51 (83)    45 (70)    87 (91).04
    Primary care visitsd
    Total high-risk prenatal patientsc10287134
    No. (%) with a primary care visit     26 (25)    38 (44)     97 (72)<.001
    • QI = quality improvement.

    • ↵a Comparing values before implementation (baseline) and after implementation (postimplementation).

    • ↵b Within 6 weeks of delivery.

    • ↵c Difference in denominators is due to a preexisting clinic policy for 1 site that refers high-risk patients for prenatal and postpartum care.

    • ↵d Within 6 months of delivery.

    • Note: Before implementation (baseline): calendar year 2020. Midpoint of implementation: June 2021. After implementation (postimplementation): calendar year 2021. Sustained implementation: after December 2021.

    • View popup
    Table 5.

    Themes and Selected Quotes From Key Informant Interviews of Participants in the Maternal Health QI Intervention

    ThemeQuote
    Facilitator: buy-in“Because it’s been a project that’s been blessed by the medical director and by the administration team that we’ve been able to get the resources that we needed and the right people at the table to be able to make this happen … So, having this team-based approach and having the primary stakeholders in terms of the administration and the medical director approving this, I feel like that was hugely instrumental in making this project as successful as it is.” – Key informant A2
    Facilitator: flexibility“It was like, ‘However you wanna’ do it, as long as you can get us these key things, it’s however you wanna’ create it.’ And so that gave us opportunity to really look at our program processes and to fine tune some of those areas that were weak. So, it actually helped us, because we know we needed to do it, but we actually have the focus on it. We had a reason why that we needed to focus.” – Key informant F2
    Facilitator: collaboration“But also, when they show us different metrics from other health centers, it helps us to see like, ‘Okay. Are we just doing really, really badly? Or is this something that we’re all struggling with, so therefore, it’s good to be altogether, struggling together, so we can come up with a better solution?’ I like that.” – Key informant A1
    Barrier: staffing“Well, my challenge is that I’m the only person doing the study, personally … it’s not sustainable for me alone to be running this program. As they add more and more duties to my job, I spend less and less time on the high-risk list. I can’t look at it every day. I used to be able to eyeball it every day, but now I can look at it every other day, and now I can really only look at it a couple times a week.” – Key informant D2
    Barrier: infrastructure“Barriers are it’s not easy to put everyone on an Excel spreadsheet. And the way I did it was scanning the schedules every day and looking for anyone who was scheduled for a new OB appointment. But sometimes patients were misscheduled under new patient, so I might miss them … And also, that’s time-consuming and then cutting and pasting them, and putting every detail on this spreadsheet … But I do feel like there’s got to be an easier way to pick up these patients. And I know the [central organization] did implement a little bit of a new system for capturing them, but we haven’t started that yet.” – Key informant D1
    • FQHC = Federally Qualified Health Center; OB = obstetrics; QI = quality improvement.

    • Note: For the key informant identifier, the letter refers to clinic, and the number refers to participant in order of interviewing.

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The Annals of Family Medicine: 22 (1)
The Annals of Family Medicine: 22 (1)
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A Mixed Methods Evaluation of a Quality Improvement Model to Optimize Perinatal and Primary Care in the Community Health Setting
Jena Wallander Gemkow, Ashlee Van Schyndel, Renee M. Odom, Ananya Stoller, Lisa Masinter, Ta-Yun Yang, Patricia A. Lee King, Abigail C. Holicky, Arden Handler
The Annals of Family Medicine Jan 2024, 22 (1) 37-44; DOI: 10.1370/afm.3059

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A Mixed Methods Evaluation of a Quality Improvement Model to Optimize Perinatal and Primary Care in the Community Health Setting
Jena Wallander Gemkow, Ashlee Van Schyndel, Renee M. Odom, Ananya Stoller, Lisa Masinter, Ta-Yun Yang, Patricia A. Lee King, Abigail C. Holicky, Arden Handler
The Annals of Family Medicine Jan 2024, 22 (1) 37-44; DOI: 10.1370/afm.3059
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Subjects

  • Person groups:
    • Women's health
  • Methods:
    • Mixed methods
  • Core values of primary care:
    • Continuity
    • Coordination / integration of care
  • Other topics:
    • Quality improvement

Keywords

  • quality improvement
  • pregnancy, high risk
  • maternal health
  • postpartum period
  • primary health care
  • medical record linkage
  • registries
  • continuity of patient care
  • preventive medicine

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