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Research ArticleOriginal Research

Implementing the Patient-Centered Medical Home: Observation and Description of the National Demonstration Project

Elizabeth E. Stewart, Paul A. Nutting, Benjamin F. Crabtree, Kurt C. Stange, William L. Miller and Carlos Roberto Jaén
The Annals of Family Medicine May 2010, 8 (Suppl 1) S21-S32; DOI: https://doi.org/10.1370/afm.1111
Elizabeth E. Stewart
PhD
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Paul A. Nutting
MD, MSPH
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Benjamin F. Crabtree
PhD
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Kurt C. Stange
MD, PhD
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William L. Miller
MD, MA
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Carlos Roberto Jaén
MD, PhD
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Article Figures & Data

Figures

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  • Figure 1.
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    Figure 1.

    Flow of events in the NDP.

    NDP=National Demonstration Project.

  • Figure 2.
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    Figure 2.

    The original “New Model” of practice as conceptualized by TransforMED.

    AAFP = American Academy of Family Physicians; app’t = appointment; CHIT = Center for Health Information and Technology (AAFP); mgmt=management; NP=nurse practitioner; PA=physician assistant.

    Reprinted with permission from TransforMED, Leawood, Kansas.

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    Figure 3.

    The revised model of practice tested in the NDP, as formalized in 2008.

    HR=human resources; NDP=National Demonstration Project. Reprinted with permission from TransforMED, Leawood, Kansas.

Tables

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    Table 1.

    Characteristics of the Facilitated (n = 17) and Self-Directed (n = 18) Practices

    CharacteristicFacilitateda%Self-Directed %
    NDP = National Demonstration Project.
    a One facilitated practice withdrew shortly after the start of the NDP.
    Age of practice, y
        ≤53533
        6–10245
        11–20629
        >203533
    Size
        Solo (± midlevel clinicians)3522
        Small (2–3 physicians)2412
        Medium (4–6 physicians)1744
        Large (≥7 physicians)2422
    Setting
        Rural2933
        Suburban5355
        Urban1811
    Scope of practice
        Home visits2950
        Prenatal care2355
        Hospital care5966
        Labor and delivery2344
    Ownership structure
        Physician owned5961
        Health or hospital system owned4139
    Health information technology
        Electronic medical record7661
        Electronic prescribing7044
        Practice Web site3550
        Interactive patient portal55
    Access to care
        Same-day appointments5361
        Group visits611
        e-Visits175
    Population management
        Disease registry05
        Team model1211
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    Table 2.

    Baseline Characteristics of Practices That Dropped Out of the NDP

    Practice and GroupDropout DateSize, Location, OwnershipPractice Age, yReason for Dropout
    IRB = institutional review board; NDP = National Demonstration Project.
    Note: One facilitated practice dropped out of the NDP when the health system IRB did not approve inclusion in the study. All data related to this practice were expunged.
    D-1: Self-directedOctober 2006Large, metropolitan, system owned17Restructuring within system closed the original family medicine practice that applied to the NDP
    D-2: Self-directedMarch 2007Medium, suburban, physician owned25Practice said they had too many competing demands to participate in NDP data collection
    D-3: Self-directedApril 2007Solo, rural, physician owned2Local hospital closed, forcing close of practice; physician joined practice in another town
    D-4: FacilitatedMarch 2008Solo, suburban, physician owned<1Physician owner closed original practice and joined another
    • View popup
    Table 3.

    Strategies Used to Keep Practices Engaged

    Facilitated PracticesSelf-Directed Practices
    HIT=health information technology; HR=human resources; NDP=National Demonstration Project.
    Access to NDP Web site, e-mail listservAccess to NDP Web site, e-mail listserv
    4 NDP on-site learning sessions1 self-organized retreat
    Monthly conference calls, 1 WebinarEvaluation team presence at retreat
    Daily access to facilitator by telephone/e-mail1 NDP on-site learning session
    Facilitator site visits (3–6 total)Evaluation team site visit (1 total)
    Evaluation team site visit (1 total)
    Limited access to consultants (national experts)
    Discounted HIT and facilitator assistance with implementation
    Assistance with practice management (eg, HR, meetings, policies and protocols)
    Assistance with financial management (eg, budgets, forecasting, collections)
    Assistance with change management (eg, conflict resolution, all-staff retreats, communication, teamwork)
    Assistance with personal development (eg, leadership coaching, communication)
    Assistance with practice metrics (eg, collection and analysis of own data for improvement)
    Evaluation team connection to facilitators
    • View popup
    Table 4.

    Motivating Factors as Reported by Practices

    Facilitated PracticesSelf-Directed Practices
    NDP=National Demonstration Project.
    Prestige of being part of important project; being in national spotlightPrestige of being part of important project; being in national spotlight
    Support of other practices and TransforMEDSupport of other practices, especially after midway retreat
    Accountability to facilitator; external support and assistanceDesire to perform well despite self-directed status
 Evaluation team site visit
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The Annals of Family Medicine: 8 (Suppl 1)
The Annals of Family Medicine: 8 (Suppl 1)
Vol. 8, Issue Suppl 1
1 May 2010
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Implementing the Patient-Centered Medical Home: Observation and Description of the National Demonstration Project
Elizabeth E. Stewart, Paul A. Nutting, Benjamin F. Crabtree, Kurt C. Stange, William L. Miller, Carlos Roberto Jaén
The Annals of Family Medicine May 2010, 8 (Suppl 1) S21-S32; DOI: 10.1370/afm.1111

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Implementing the Patient-Centered Medical Home: Observation and Description of the National Demonstration Project
Elizabeth E. Stewart, Paul A. Nutting, Benjamin F. Crabtree, Kurt C. Stange, William L. Miller, Carlos Roberto Jaén
The Annals of Family Medicine May 2010, 8 (Suppl 1) S21-S32; DOI: 10.1370/afm.1111
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