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The Article in Brief
Sustaining "Meaningful Use" of Health Information Technology in Low-Resource Practices
Lee A. Green , and colleagues
Background Implementation of electronic health records (EHRs) has been studied extensively, but less is known about maintenance of EHRs once implemented. This study explores potential barriers to maintaining meaningful use of EHRs in primary care practices with limited financial, technical, and organizational resources. (Under "meaningful use," medical practices must show that they use certified EHR technology in ways that can be measured in quality and quantity.)
What This Study Found Primary care practices with limited financial, technical and organizational resources, especially those in rural areas, are at high risk for falling on the wrong side of a "digital divide," as payers and regulators enact increasing expectations for EHR use and information management. Maintaining EHR technology will require ongoing expert technical support indefinitely, beyond implementation, to address upgrades and security needs. Maintaining meaningful use of quality improvement will require ongoing support for leadership and change management. This is a particular challenge for rural practices, because expertise is often not available locally.
Implications
- Without long-term support solutions, the many challenges of maintaining health information technology will likely overwhelm low-resource practices.
- The operational and financial consequences of falling behind in EHR maintenance could mean lower quality of care for patients or possibly no care at all.