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Research ArticleOriginal Research

From Good to Great: The Role of Performance Coaching in Enhancing Tobacco-Dependence Treatment Rates

Sophia Papadakis, Adam G. Cole, Robert D. Reid, Roxane Assi, Marie Gharib, Heather E. Tulloch, Kerri-Anne Mullen, George Wells and Andrew L. Pipe
The Annals of Family Medicine November 2018, 16 (6) 498-506; DOI: https://doi.org/10.1370/afm.2312
Sophia Papadakis
1Division of Cardiac Prevention and Rehabilitation, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
2Faculty of Medicine, University of Ottawa, Ottawa, Ontario, Canada
3Clinic of Social and Family Medicine, University of Crete, Rethymnon, Crete, Greece
PhD
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  • For correspondence: SPapadakis@ottawaheart.ca
Adam G. Cole
4School of Public Health and Health Systems, University of Waterloo, Waterloo, Ontario, Canada
PhD
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Robert D. Reid
1Division of Cardiac Prevention and Rehabilitation, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
2Faculty of Medicine, University of Ottawa, Ottawa, Ontario, Canada
PhD
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Roxane Assi
1Division of Cardiac Prevention and Rehabilitation, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
BSc
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Marie Gharib
1Division of Cardiac Prevention and Rehabilitation, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
BSc
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Heather E. Tulloch
1Division of Cardiac Prevention and Rehabilitation, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
PhD
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Kerri-Anne Mullen
1Division of Cardiac Prevention and Rehabilitation, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
PhD
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George Wells
2Faculty of Medicine, University of Ottawa, Ottawa, Ontario, Canada
5Research Methods Centre, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
PhD
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Andrew L. Pipe
1Division of Cardiac Prevention and Rehabilitation, University of Ottawa Heart Institute, Ottawa, Ontario, Canada
2Faculty of Medicine, University of Ottawa, Ottawa, Ontario, Canada
MD
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  • Figure 1
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    Figure 1

    Randomized controlled trial study design.

    OMSC = Ottawa Model for Smoking Cessation.

  • Figure 2
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    Figure 2

    Clinician performance in tobacco-dependence treatment delivery at pre- and postassessment in the intervention group according to clinic baseline performance.

    Note: Low-performing clinics had a baseline rate of Advise <40.5%; high-performing clinics had a baseline rate of Advise ≥40.5%.

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    Table 1

    OMSC 10 Best Practices

    1. Clinic task force formed
    2. Clinic tobacco-control protocol developed
    3. Tobacco use queried and documented for all clinic patients
    4. Training in tobacco-dependence treatment completed by clinicians in past year
    5. Specific staff identified to provide tobacco-dependence treatment
    6. Self-help materials available to patients, family members, and staff
    7. EHR or other real-time prompt in place to inform GP/NP of patient smoking status, advice delivery, and quit plan consult forms
    8. Process to follow-up tobacco users for at least 2 to 6 months after clinic visit
    9. Process to evaluate quality of program implementation in place
    10. Process to provide feedback to practices about clinic performance in tobacco-dependence treatment delivery
    • EHR = electronic health record; GP = general practitioner; NP = nurse practitioner; OMSC = Ottawa Model for Smoking Cessation.

    • Adapted with permission from Papadakis S, Cole AG, Reid RD, et al. Increasing rates of tobacco treatment delivery in primary care practice: Evaluation of the Ottowa Model for Smoking Cessation. Ann Fam Med. 2016:14(3):235-243.

    • View popup
    Table 2

    Summary of OMSC Multicomponent Intervention Components

    ComponentDescription
    Outreach facilitation visitsTrained outreach facilitator works with each primary care clinic over a 3-month period to implement the program
    7-step facilitation process used to introduce OMSC 10 Best Practices. Facilitators act by supporting clinics as follows:
    Review current clinic practices for delivery of evidence-based smoking cessation intervention and complete needs assessment
    Provide information and recommendations on integration of evidence-based smoking cessation strategies into clinical practice
    Facilitate development of clinic tobacco-dependence treatment protocol for integrating evidence-based smoking cessation strategies into all clinic appointments
    Define roles and responsibilities of clinic staff for delivering evidence-based smoking cessation treatments
    Support communications and training activities for members of clinic staff
    Clinician trainingFrontline physicians and nurse practitioners participate in 3-hour training session providing information and skills training for addressing tobacco use with patients in the context of a busy primary care practice setting
    Key staff responsible for delivering quit plan visits (eg, nurse, nurse practitioner, pharmacist) attend intensive 1-day training session teaching how to conduct quit plan and follow-up visits based on evidence-based practice
    Electronic health record tools and real-time promptsReal time point-of-care reminders (eg, standard smoking-status questions) introduced and embedded in vital-sign screening forms and prompts to document smoking status and deliver brief advice
    Standardized check-list style smoking cessation consult forms embedded into EHRs to guide tobacco treatment delivery for advice, quit plan, and follow-up visit
    Practice tools and patient self-help materialAll materials designed to support intervention delivery and reduce amount of face-to-face time required to support tobacco-dependence treatment delivery. Materials include the following:
    Patient tobacco use survey to document smoking history
    Patient self-help quit plan booklet for smokers ready to quit
    Patient self-help booklet for smokers not ready to quit
    Clinic waiting room posters and materials
    Smoker’s follow-up support systemPatients ready to quit referred to smoker’s follow-up system including 5 triage calls or e-mails delivered over a 2-month period (3, 7, 14, 30, 60 days after quit date) by automated program. Patients struggling with quit attempt had additional telephone-based support arranged from trained smoking-cessation counselors, and as required, changes to their quit plan coordinated with primary care clinician
    • EHR = electronic health record; OMSC = Ottawa Model for Smoking Cessation.

    • Adapted with permission from Papadakis S, Cole AG, Reid RD, et al. Increasing rates of tobacco treatment delivery in primary care practice: Evaluation of the Ottowa Model for Smoking Cessation. Ann Fam Med. 2016:14(3):235-243.

    • View popup
    Table 3

    Clinician Performance in 4 As Delivery and Patient Outcomes at Postintervention Assessment by Intervention Group

    ParameterOMSCOMSC+
    Pre
    n = 540
    Post
    n = 394
    AOR (95% CI)aP
    Valueb
    Pre
    n = 583
    Post
    n = 473
    AOR (95% CI)aP
    Valueb
    4 As delivery
    Ask47.355.91.45 (1.10-1.92).00946.865.72.40 (1.83-3.14)c<.001
    Advise38.148.11.63 (1.20-2.11).00142.553.51.71 (1.31-2.24)<.001
    Assist35.142.81.44 (1.09-1.91).01133.353.92.62 (1.99-3.45)<.001
     Set quit date12.412.11.03 (0.68-1.55).89811.218.71.93 (1.33-2.79).001
     Self-help10.011.11.19 (0.77-1.84).44410.819.42.05 (1.42-2.98).001
     Discuss medications25.526.91.11 (0.81-1.51).51726.137.11.87 (1.41-2.50)<.001
     Prescribe medications8.78.81.11 (0.68-1.80).6709.112.21.47 (0.96-2.27).080
    Arrange12.213.41.10 (0.73-1.66).64910.322.52.66 (1.84-3.84)<.001
     Patient-level outcomes
     Quit attempts29.030.01.01 (0.75-1.36)c.93427.835.01.41 (1.07-1.86)c.015
     7-day point-prevalence abstinence (self-reported)4.69.12.18 (1.25-3.82)c.0066.06.51.13 (0.65-1.96).669
     7-day point-prevalence abstinence (biochemically validated)0.02.8……0.32.513.03 (1.65-102.84)c.015
     6-month continuous abstinence4.16.61.75 (0.92-3.30).0864.04.81.30 (0.69-2.45).423
    • AOR = adjusted odds ratio; OMSC = Ottawa Model for Smoking Cessation; post = postassessment; pre = preassessment.

    • ↵a Controlling for clinic-level variance between clusters, patient sex, patient education, and self-reported anxiety or depression; based on inclusion of 15 clinics unless otherwise indicated.

    • ↵b P value based on Wald statistic.

    • ↵c The estimated G matrix for clinic-level variance was not a definite positive, so clinic-level variance was not included in this model.

    • View popup
    Table 4

    Clinician Performance in Tobacco-Dependence Treatment Delivery at Postassessment by Intervention Group

    ParameterOMSC
    (n = 394)
    OMSC+
    (n = 473)
    % DeltaAOR
    (95% CI)a
    P ValueICC ClinicianICC Clinic
    4 As delivery
    Ask55.965.79.81.69 (1.05-2.72).030.126b0.025
    Advise48.153.55.41.42 (0.82-2.46).220.1290.045
    Assist42.853.911.11.64 (1.08-2.49).020.089c0.027
     Set quit date18.925.76.81.70 (1.09-2.65).020.0370.035
     Self-help11.119.48.32.01 (1.15-3.52).020.0720.043
     Discuss medications26.937.110.21.75 (1.15-2.65).010.0690.026
     Prescribe medications8.812.23.41.44 (0.85-2.42).180.0020.026
    Arrange24.735.610.92.01 (1.22-3.31).010.0360.050
     Patient-level outcome
     Quit attemptsd30.035.05.01.36 (1.00-1.84).05……
     7-day point prevalence abstinence (self-reported)d9.16.5−2.60.73 (0.43-1.26).26……
     7-day point prevalence abstinence (biochemically validated)d2.82.5−0.31.05 (0.42-2.64).92……
     Continuous abstinence6.64.8−2.20.82 (0.40-1.67).580.0380.030
    • AOR = adjusted odds ratio; ICC = intraclass correlation coefficient; OMSC = Ottawa Model for Smoking Cessation.

    • ↵a Controlling for clinic-level variance between clusters, patient sex, patient education, and self-reported anxiety or depression; based on inclusion of 15 clinics unless otherwise indicated.

    • ↵b P < .01.

    • ↵c P = .05.

    • ↵d For ICC Clinician and ICC Clinic, the estimated G matrix was not a definite positive; therefore, we could not calculate clinician or clinic ICC.

Additional Files

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    Supplemental Appendix

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    • Supplemental data: Appendix - PDF file
  • The Article in Brief

    From Good to Great: The Role of Performance Coaching in Enhancing Tobacco-Dependence Treatment Rates

    Sophia Papadakis , and colleagues

    Background This study examines the effect of 'performance coaching' as part of a multi-component approach to increasing rates of treatment for tobacco dependence by primary care clinicians.

    What This Study Found Integrating 'performance coaching' into the design and delivery of multi-component tobacco treatment interventions significantly increases rates of tobacco dependence treatment by primary care clinicians. In a cluster-randomized controlled trial, 15 primary care practices, including 166 primary care clinicians and 1,990 patients, were randomly assigned to one of two interventions. Both interventions helped teams implement the 5As model of treating tobacco use (Ask, Advise, Assess, Assist and Arrange) in the context of 10 best practices for delivering tobacco treatment. One intervention group also provided a 1.5-hour coaching session and an individualized performance report for family physicians and nurse practitioners. Both groups increased rates of tobacco dependence treatment delivery, however clinicians who received performance coaching had statistically higher rates of providing three elements of the 5 As: asking patients about their smoking status, assisting patients ready to quit by developing a quit plan, and arranging follow-up support. In sensitivity analysis, rates of tobacco cessation advice were greater among clinicians who attended a coaching session. There were no differences in tobacco cessation outcomes between the two groups.

    Implications

    • According to the authors, this study supports the integration of performance coaching into multi-component interventions to further increase the delivery of tobacco treatment, particularly among low-performing clinicians.
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The Annals of Family Medicine: 16 (6)
The Annals of Family Medicine: 16 (6)
Vol. 16, Issue 6
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From Good to Great: The Role of Performance Coaching in Enhancing Tobacco-Dependence Treatment Rates
Sophia Papadakis, Adam G. Cole, Robert D. Reid, Roxane Assi, Marie Gharib, Heather E. Tulloch, Kerri-Anne Mullen, George Wells, Andrew L. Pipe
The Annals of Family Medicine Nov 2018, 16 (6) 498-506; DOI: 10.1370/afm.2312

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From Good to Great: The Role of Performance Coaching in Enhancing Tobacco-Dependence Treatment Rates
Sophia Papadakis, Adam G. Cole, Robert D. Reid, Roxane Assi, Marie Gharib, Heather E. Tulloch, Kerri-Anne Mullen, George Wells, Andrew L. Pipe
The Annals of Family Medicine Nov 2018, 16 (6) 498-506; DOI: 10.1370/afm.2312
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