Abstract
To improve access to primary care in underserved communities, we established a hybrid model of delivering team-based, comprehensive primary care using both in-person and virtual care options with family physician leadership. Using a cross-sectional online survey (n = 121), results showed high levels (90%) of patient satisfaction. Our findings suggest that a similar hybrid model for primary care delivery can provide levels of patient satisfaction comparable to traditional in-person models of primary care. This can be achieved regardless of whether patients had previously been attached to the same family physician before receiving care through the hybrid model.
Annals “Online First” article
- primary care
- telehealth
- telemedicine, rural health care, integrated virtual care
- quality improvement
- quality of care
- practice-based research
- clinical quality measures
- quadruple aim
- Received for publication June 1, 2022.
- Revision received January 13, 2023.
- Accepted for publication January 18, 2023.
- © 2023 Annals of Family Medicine, Inc.
