Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey

Article Figures & Data

Table 1.

ANOVA Analysis Results

	Group A^{^a} (n = 22)		Group B^{^b} (n = 48)		Group C^{^c} (n = 51)
Measure	Mean	SD	Mean	SD	Mean	SD	df	F Value	P Value
Measure	Experience with IVC family physician	3.18	0.41	3.43	0.71	3.35	0.85	2, 118	0.868	0.422
Trust in IVC family physician	3.04	0.45	2.94	0.68	2.93	0.91	2, 77	1.587	0.211

	Group A^{^a} (n = 11)		Group B^{^b} (n = 29)		Group C^{^c} (n = 29)
Measure	Mean	SD	Mean	SD	Mean	SD
Measure	Experience with IVC allied health team	3.23	0.62	3.04	0.79	3.17	0.69	2, 66	0.359	0.700

df =degrees of freedom; IVC = integrated virtual care.
↵a Group A includes patients previously attached to the same family physician before both shifting to IVC.
↵b Group B includes patients who are meeting their family physician for the first time through IVC and have only had 1 IVC physician.
↵c Group C includes patients who are meeting their family physician for the first time through IVC and have had more than 1 IVC physician.

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