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Research ArticleTheory

Unhurried Conversations in Health Care Are More Important Than Ever: Identifying Key Communication Practices for Careful and Kind Care

Dawna I. Ballard, Dron M. Mandhana, Yohanna Tesfai, Cristian Soto Jacome, Sarah B. Johnson, Michael R. Gionfriddo, Nataly R. Espinoza Suarez, Sandra Algarin Perneth, Lillian Su and Victor M. Montori
The Annals of Family Medicine November 2024, 22 (6) 533-538; DOI: https://doi.org/10.1370/afm.3177
Dawna I. Ballard
1Department of Communication Studies, The University of Texas at Austin, Austin, Texas
3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
PhD
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Dron M. Mandhana
2Department of Communication, Villanova University, Villanova, Pennsylvania
3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
PhD
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Yohanna Tesfai
1Department of Communication Studies, The University of Texas at Austin, Austin, Texas
MA
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Cristian Soto Jacome
3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
4Norwalk Hospital, Department of Internal Medicine, Nuvance Health, Norwalk, Connecticut
MD
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Sarah B. Johnson
3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
MSCS
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Michael R. Gionfriddo
5Division of Pharmaceutical, Administrative, and Social Sciences, School of Pharmacy, Duquesne University, Pittsburgh, Pennsylvania
PhD, PharmD
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Nataly R. Espinoza Suarez
3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
6VITAM - Centre for Sustainable Health Research, Integrated University Health and Social Services Center of Capitale-Nationale, Quebec City, Quebec, Canada
7Faculty of Nursing, Laval University, Quebec City, Quebec, Canada
MD
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Sandra Algarin Perneth
3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
8Division of Gastroenterology and Hepatology, Mayo Clinic, Rochester, Minnesota
MD
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Lillian Su
9Division of Cardiovascular Intensive Care Medicine, Phoenix Children’s Hospital, Phoenix, Arizona
MD
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Victor M. Montori
3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
MD
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  • For correspondence: montori.victor@mayo.edu
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Article Information

vol. 22 no. 6 533-538
DOI 
https://doi.org/10.1370/afm.3177
PubMed 
39586701

Published By 
The Annals of Family Medicine
Print ISSN 
1544-1709
Online ISSN 
1544-1717
History 
  • Received for publication March 14, 2024
  • Revision received July 29, 2024
  • Accepted for publication July 30, 2024
  • Published online November 25, 2024.

Copyright & Usage 
© 2024 Annals of Family Medicine, Inc.

Author Information

  1. Dawna I. Ballard, PhD1,3,
  2. Dron M. Mandhana, PhD2,3,
  3. Yohanna Tesfai, MA1,
  4. Cristian Soto Jacome, MD3,4,
  5. Sarah B. Johnson, MSCS3,
  6. Michael R. Gionfriddo, PhD, PharmD5,
  7. Nataly R. Espinoza Suarez, MD3,6,7,
  8. Sandra Algarin Perneth, MD3,8,
  9. Lillian Su, MD9 and
  10. Victor M. Montori, MD3⇑
  1. 1Department of Communication Studies, The University of Texas at Austin, Austin, Texas
  2. 2Department of Communication, Villanova University, Villanova, Pennsylvania
  3. 3Knowledge & Evaluation Research (KER) Unit, Mayo Clinic, Rochester, Minnesota
  4. 4Norwalk Hospital, Department of Internal Medicine, Nuvance Health, Norwalk, Connecticut
  5. 5Division of Pharmaceutical, Administrative, and Social Sciences, School of Pharmacy, Duquesne University, Pittsburgh, Pennsylvania
  6. 6VITAM - Centre for Sustainable Health Research, Integrated University Health and Social Services Center of Capitale-Nationale, Quebec City, Quebec, Canada
  7. 7Faculty of Nursing, Laval University, Quebec City, Quebec, Canada
  8. 8Division of Gastroenterology and Hepatology, Mayo Clinic, Rochester, Minnesota
  9. 9Division of Cardiovascular Intensive Care Medicine, Phoenix Children’s Hospital, Phoenix, Arizona
  1. CORRESPONDING AUTHOR: Victor M. Montori Knowledge and Evaluation Research Unit Mayo Clinic 200 First St SW Rochester, MN 55902 montori.victor{at}mayo.edu
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The Annals of Family Medicine: 22 (6)
The Annals of Family Medicine: 22 (6)
Vol. 22, Issue 6
November/December 2024
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Unhurried Conversations in Health Care Are More Important Than Ever: Identifying Key Communication Practices for Careful and Kind Care
Dawna I. Ballard, Dron M. Mandhana, Yohanna Tesfai, Cristian Soto Jacome, Sarah B. Johnson, Michael R. Gionfriddo, Nataly R. Espinoza Suarez, Sandra Algarin Perneth, Lillian Su, Victor M. Montori
The Annals of Family Medicine Nov 2024, 22 (6) 533-538; DOI: 10.1370/afm.3177

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Unhurried Conversations in Health Care Are More Important Than Ever: Identifying Key Communication Practices for Careful and Kind Care
Dawna I. Ballard, Dron M. Mandhana, Yohanna Tesfai, Cristian Soto Jacome, Sarah B. Johnson, Michael R. Gionfriddo, Nataly R. Espinoza Suarez, Sandra Algarin Perneth, Lillian Su, Victor M. Montori
The Annals of Family Medicine Nov 2024, 22 (6) 533-538; DOI: 10.1370/afm.3177
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  • Article
    • Abstract
    • INTRODUCTION
    • IDENTIFYING KEY COMMUNICATION PRACTICES
    • COMMUNICATION PRACTICES FOR UNHURRIED CONVERSATIONS
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Subjects

  • Core values of primary care:
    • Personalized care
    • Relationship
  • Other topics:
    • Communication / decision making

Keywords

  • office visits
  • doctor-patient relationship
  • communication
  • time pressure
  • time perception compassion

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