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Research ArticleOriginal Research

Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey

Samantha Buchanan, Cayden Peixoto, Christopher Belanger, Douglas Archibald, Lise Bjerre and Jonathan Fitzsimon
The Annals of Family Medicine March 2023, 2798; DOI: https://doi.org/10.1370/afm.2978
Samantha Buchanan
University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada
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Cayden Peixoto
Institut du Savoir Montfort, Ottawa, Ontario, Canada
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Christopher Belanger
University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada
Institut du Savoir Montfort, Ottawa, Ontario, Canada
PhD
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Douglas Archibald
Department of Family Medicine, University of Ottawa, Ottawa, Ontario, Canada
PhD
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Lise Bjerre
University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada
Institut du Savoir Montfort, Ottawa, Ontario, Canada
MDCM, PhD
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Jonathan Fitzsimon
University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada
Department of Family Medicine, University of Ottawa, Ottawa, Ontario, Canada
MBChB
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  • For correspondence: jfitzsi2@uottawa.ca
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Article Information

2798
DOI 
https://doi.org/10.1370/afm.2978
PubMed 
36944507

Published By 
The Annals of Family Medicine
Print ISSN 
1544-1709
Online ISSN 
1544-1717
History 
  • Received for publication June 1, 2022
  • Revision received January 13, 2023
  • Accepted for publication January 18, 2023
  • Published online March 21, 2023.

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  • You are currently viewing a previous version of this article (March 21, 2023 - 12:26).
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© 2023 Annals of Family Medicine, Inc.

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The Annals of Family Medicine: 23 (2)
The Annals of Family Medicine: 23 (2)
Vol. 23, Issue 2
Mar/April 2025
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Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey
Samantha Buchanan, Cayden Peixoto, Christopher Belanger, Douglas Archibald, Lise Bjerre, Jonathan Fitzsimon
The Annals of Family Medicine Mar 2023, 2798; DOI: 10.1370/afm.2978

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Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey
Samantha Buchanan, Cayden Peixoto, Christopher Belanger, Douglas Archibald, Lise Bjerre, Jonathan Fitzsimon
The Annals of Family Medicine Mar 2023, 2798; DOI: 10.1370/afm.2978
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Subjects

  • Methods:
    • Qualitative methods
    • Quantitative methods
  • Other research types:
    • Health services
    • Professional practice
  • Core values of primary care:
    • Access
    • Coordination / integration of care
  • Other topics:
    • Patient perspectives

Keywords

  • primary care
  • telehealth
  • telemedicine, rural health care, integrated virtual care
  • quality improvement
  • quality of care
  • practice-based research
  • clinical quality measures
  • quadruple aim

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