Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey

Samantha Buchanan; Cayden Peixoto; Christopher Belanger; Douglas Archibald; Lise Bjerre; Jonathan Fitzsimon

doi:10.1370/afm.2978

Research ArticleOriginal Research

Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey

Samantha Buchanan, Cayden Peixoto, Christopher Belanger, Douglas Archibald, Lise Bjerre and Jonathan Fitzsimon

The Annals of Family Medicine March 2023, 2798; DOI: https://doi.org/10.1370/afm.2978

Samantha Buchanan

University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada

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Cayden Peixoto

Institut du Savoir Montfort, Ottawa, Ontario, Canada

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Christopher Belanger

University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada

Institut du Savoir Montfort, Ottawa, Ontario, Canada

PhD

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Douglas Archibald

Department of Family Medicine, University of Ottawa, Ottawa, Ontario, Canada

PhD

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Lise Bjerre

University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada

Institut du Savoir Montfort, Ottawa, Ontario, Canada

MDCM, PhD

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Jonathan Fitzsimon

University of Ottawa Faculty of Medicine, Ottawa, Ontario, Canada

Department of Family Medicine, University of Ottawa, Ottawa, Ontario, Canada

MBChB

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For correspondence: jfitzsi2@uottawa.ca

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The Annals of Family Medicine: 23 (2)

Vol. 23, Issue 2

Mar/April 2025

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Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey

Samantha Buchanan, Cayden Peixoto, Christopher Belanger, Douglas Archibald, Lise Bjerre, Jonathan Fitzsimon

The Annals of Family Medicine Mar 2023, 2798; DOI: 10.1370/afm.2978

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Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey

Samantha Buchanan, Cayden Peixoto, Christopher Belanger, Douglas Archibald, Lise Bjerre, Jonathan Fitzsimon

The Annals of Family Medicine Mar 2023, 2798; DOI: 10.1370/afm.2978

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Examining experiences and system impacts of publicly funded episodic virtual care: protocol for a cross-provincial mixed methods study

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Subjects

Methods:
- Qualitative methods
- Quantitative methods
Other research types:
- Health services
- Professional practice
Core values of primary care:
- Access
- Coordination / integration of care
Other topics:
- Patient perspectives

Keywords

primary care
telehealth
telemedicine, rural health care, integrated virtual care
quality improvement
quality of care
practice-based research
clinical quality measures
quadruple aim

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Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey

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